Charla
Freemium
Comprehensive customer support platform combining live chat and ticketing.
Key Information
Key Features
- Live chat with proactive engagement
- AI chatbots with custom data training
- Knowledge base and help center
- Ticketing system for extended conversations
- Visitor insights and profile tracking
- Multi-site support from one inbox
- Mobile apps for iOS and Android
- Customizable chat widget and branding
- Pre-chat forms and qualification questions
- Automated chatflows and triggers
- Customer feedback collection system
- GDPR compliance with consent forms
- Real-time visitor monitoring
- Facebook Messenger integration
- Canned responses for quick replies
Pricing
- Free Forever: 1 agent, 1 site
- Premium: $6/agent/month, 3 sites
- Ultimate: $59/month, unlimited agents and sites
What is Charla?
Charla is an all-in-one customer support platform that combines live chat, AI-powered chatbots, and ticketing systems. The platform helps businesses engage website visitors in real-time while automating routine inquiries through customizable AI chatbots trained on unique business data. Charla provides a unified inbox for managing conversations across multiple sites and channels, enabling companies to deliver consistent support experiences while tracking visitor behavior and conversation history.
Key Features
- Live chat with proactive engagement: Connect with website visitors instantly through real-time messaging. The platform monitors visitor activity and enables proactive outreach to potential customers based on specific page visits, time spent on site, and behavioral triggers.
- AI chatbots with custom data training: Train intelligent chatbots using unique business data including Word documents, PDFs, and web pages. These AI assistants handle routine inquiries automatically and qualify leads before transferring conversations to human agents.
- Knowledge base and help center: Create and manage public-facing knowledge bases with articles and categories for frequently asked questions. Agents can share relevant articles directly within chat sessions to provide instant answers to common inquiries.
- Ticketing system for extended conversations: Manage complex customer issues through a comprehensive ticketing system that includes agent assignments, internal notes, and email integration. Long-running conversations automatically convert to tickets for better organization and follow-up.
- Visitor insights and profile tracking: Access detailed visitor information including location, browsing history, and time spent on specific pages. This data helps agents personalize interactions and understand customer context before engaging in conversations.
- Multi-site support from one inbox: Manage conversations from unlimited websites through a single dashboard. This centralized approach simplifies operations for businesses with multiple brands or locations while maintaining consistent support quality.
- Mobile apps for iOS and Android: Stay connected with customers using native mobile applications that provide full chat functionality. Agents can respond to inquiries, access visitor profiles, and manage conversations while away from their desks.
- Customizable chat widget and branding: Personalize the chat interface to match brand identity with custom colors, icons, positioning, and language options. Premium users can remove Charla branding for a completely white-labeled experience.
Pricing Details
Free
- 1 agent included
- 1 site supported
- AI chatbots and automated chatflows
- Unlimited conversations
- Visitor insights access
- iOS and Android apps
Premium – $6/agent/month
- All Free Forever features
- Remove Charla branding
- 3 sites supported
- Unlimited knowledge base articles
- Facebook Messenger integration
- Webhook integrations
Ultimate – $59/month
- Unlimited agents
- Unlimited sites
- Complete white labeling
- Advanced customization options
- Priority support access
Please note: Prices are subject to change. Please check the official website for the most up-to-date prices.
Frequently Asked Questions
1. What features are included in the free plan?
The free plan provides access to one agent, one site, unlimited conversations, AI chatbots, visitor insights, and mobile apps. Users can create automated chatflows and access basic knowledge base functionality with up to 3 articles. The free version includes core chat features but limits branding customization and advanced integrations.
2. How does Charla compare to similar live chat tools?
Charla differentiates itself by combining live chat, AI chatbots, knowledge base, and ticketing systems in one platform at competitive pricing. Unlike tools like Zendesk that cost $115+ monthly, Charla offers similar functionality starting at $6 per agent. The platform provides better value for small businesses needing comprehensive support tools without enterprise-level costs.
3. Can I integrate Charla with my existing website platform?
Yes, Charla supports integration through WordPress, Magento, and Shopify plugins, plus direct code snippets for any website platform. Setup takes approximately 2 minutes and requires no technical expertise. The platform also integrates with Facebook Messenger and provides webhook functionality for custom integrations.
4. What data can I use to train the AI chatbots?
The AI chatbots can be trained using Word documents, PDFs, web pages, and knowledge base articles. Training takes under one minute, and the system uses both private company data and public information to provide accurate responses. The AI qualifies leads and handles routine inquiries before escalating complex issues to human agents.
5. Does Charla provide performance analytics and reporting?
The platform includes comprehensive analytics tracking agent performance, response times, conversation volume, and customer feedback scores. Users can monitor visitor behavior, identify top-performing agents, and track important KPIs through the insights dashboard. These metrics help optimize support operations and improve customer satisfaction rates.
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