tawk.to
Free
Free live chat platform with unlimited agents and conversations.
Key Information
Key Features
- Real-time visitor monitoring
- Automated chat triggers and responses
- Customizable chat widget appearance
- Multi-language and multi-platform support
- Built-in ticketing and help desk system
- Mobile apps for iOS and Android
- Video voice and screen sharing capabilities
- Knowledge base and FAQ management
- Canned responses for quick replies
- File sharing during conversations
- Chat history and conversation transcripts
- Proactive chat invitations
- Integration with CRM systems
- Geotargeting for visitor location
- 24/7 live support via chat
- Remove branding and white label options
- Virtual assistant and hired agent services
Pricing
- Core platform completely free forever
- Remove branding starting at $19 per month
- Video voice screen sharing $29 per month
What is tawk.to?
tawk.to is a comprehensive live chat software that enables businesses to communicate with website visitors in real-time. The platform offers a complete customer support solution including live chat widgets, ticketing systems, and knowledge base management. As a hosted solution with global distribution through Google Cloud infrastructure, tawk.to serves over 35% of all websites that use live chat software worldwide, facilitating interactions between millions of business users and billions of end consumers monthly.
Key Features
- Free live chat software forever: tawk.to provides unlimited access to core chat functionality without time restrictions, user limits, or hidden fees. The free plan includes all essential features needed for customer communication, making it accessible for businesses of any size without requiring credit card information or trial periods.
- Real-time visitor monitoring: The platform displays active website visitors with detailed information including location, browsing behavior, and time spent on pages. This monitoring capability allows businesses to identify potential customers and initiate proactive conversations when visitors show engagement signals or spending significant time on specific pages.
- Automated chat triggers and responses: Smart automation features enable automatic message delivery based on visitor behavior, page views, time spent, or specific actions. These triggers can welcome new visitors, offer assistance during checkout processes, or re-engage users who appear to be leaving the website.
- Customizable chat widget appearance: Complete visual customization options allow businesses to modify colors, positioning, messaging, and branding elements to match their website design. The widget can be positioned anywhere on the page and styled to integrate seamlessly with existing website aesthetics.
- Multi-language and multi-platform support: The software supports multiple languages for global customer communication and works across desktop, mobile, and tablet devices. Native mobile apps for iOS and Android ensure consistent functionality regardless of the platform used by customers or support agents.
- Built-in ticketing and help desk system: Integrated ticketing functionality converts chat conversations into support tickets for follow-up and resolution tracking. The help desk system manages customer inquiries across multiple channels and maintains organized records of all customer interactions.
- Mobile apps for iOS and Android: Dedicated mobile applications allow support teams to respond to customer chats from anywhere. The apps provide push notifications, chat management capabilities, and full feature access for maintaining customer service quality while mobile.
- Video voice and screen sharing capabilities: Advanced communication options include video calls, voice conversations, and screen sharing for complex technical support scenarios. These features enable face-to-face customer interactions and visual problem-solving when text chat is insufficient.
- Knowledge base and FAQ management: Built-in knowledge base creation tools help businesses organize frequently asked questions, troubleshooting guides, and product information. Customers can search for answers independently, reducing support ticket volume while improving self-service options.
- Canned responses for quick replies: Pre-written response templates enable faster customer service by providing instant access to common answers. Support agents can customize and deploy these responses quickly while maintaining personalized communication with customers.
Pricing Details
Free Plan – $0
- Core live chat software with unlimited agents and conversations
- Real-time visitor monitoring and chat widgets
- Mobile apps and basic ticketing system
- 24/7 support via chat and email
Remove Branding – $19-39/month
- White label chat widget and ticketing emails
- Custom branding on chat pages and knowledge base
- All free plan features included
Video Voice Screen Sharing – $29-49/month
- Video and voice calling capabilities
- Screen sharing for technical support
- All standard features included
AI Assist Plans – Free to $399/month
- Hobby: 100 AI messages monthly
- Growth: 1,000 AI messages monthly
- Business: 5,000 AI messages monthly
- Enterprise: 20,000 AI messages monthly
Hired Agents – $1/hour
- Professional agents answer chats 24/7
- Pricing varies based on coverage hours
- Full-time coverage from $380 monthly
Please note: Prices are subject to change. Please check the official website for the most up-to-date prices.
Frequently Asked Questions
1. What functions does the free tawk.to account include?
The free account provides complete access to live chat functionality including unlimited agents, conversations, and websites. Users receive real-time visitor monitoring, customizable chat widgets, mobile apps, ticketing system, knowledge base, file sharing, chat history, automated triggers, and 24/7 support. No credit card is required and there are no time limits or hidden fees for the core platform.
2. How does tawk.to compare to other live chat software?
tawk.to distinguishes itself through its completely free core platform while competitors typically charge monthly fees per agent. Unlike limited free trials offered by alternatives, tawk.to provides unlimited free access to essential features. The platform serves over 35% of all live chat websites globally, indicating strong market adoption compared to other solutions that focus on premium pricing models.
3. Does tawk.to support multiple languages and platforms?
The software supports multiple languages for international customer communication and works across all major platforms including desktop computers, mobile devices, and tablets. Native iOS and Android apps ensure consistent functionality regardless of device type. The global infrastructure hosted on Google Cloud provides fast performance worldwide with support teams speaking over 20 languages.
4. What are the usage limits for the free plan?
tawk.to imposes no restrictions on the number of agents, chat volumes, or websites for the free plan. Users can add unlimited properties and manage all conversations through a single dashboard. The only limitations apply to premium features like branding removal, video calls, and AI assistance which require separate paid add-ons.
5. Can users remove tawk.to branding from the chat widget?
Branding removal is available as a paid add-on starting at $19 monthly for yearly billing or $39 monthly for month-to-month payments. This service white-labels the chat widget, ticketing emails, chat pages, and knowledge base to display custom company branding instead of tawk.to references.
6. What technical support options are available?
tawk.to provides 24/7 live support through chat and email with no additional cost. The support team assists with setup, troubleshooting, and feature guidance. Additionally, paid services include professionally trained hired agents who can handle customer chats directly, and virtual assistants for broader business support needs.
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