Quivr
Free Trial
Customer support automation platform with intelligent ticket processing.
Key Information
Key Features
- Customer support ticket automation
- AI-powered response generation
- Zendesk integration
- Chat tracking and monitoring
- Conversation summarization
- Auto-send functionality
- Advanced analytics and reporting
- 1-click installation setup
Pricing
- Starter – $0 (free)
- Pro – $150 per month
- Enterprise – Contact for pricing
What is Quivr?
Quivr is an AI-powered customer support automation platform that transforms traditional customer service operations. The tool integrates with existing customer service platforms like Zendesk to provide automated responses, ticket categorization, and intelligent chat management. Businesses use Quivr to reduce response times, improve customer satisfaction scores, and streamline their support workflows through advanced automation capabilities.
Key Features
- Customer support ticket automation: Automatically processes and categorizes incoming support tickets based on content analysis. The system identifies ticket priority levels, assigns appropriate departments, and routes messages to the right team members without manual intervention.
- AI-powered response generation: Creates contextually appropriate responses to customer inquiries using machine learning algorithms. The tool analyzes previous successful interactions and generates personalized replies that maintain consistency with your brand voice and support standards.
- Zendesk integration: Seamlessly connects with Zendesk Support through a dedicated marketplace app. The integration allows for direct ticket management, automated resolution tracking, and synchronized customer data across both platforms without requiring additional setup steps.
- Chat tracking and monitoring: Monitors all customer conversations in real-time with detailed logging capabilities. The system tracks response times, conversation flows, and customer satisfaction metrics to provide comprehensive oversight of support interactions.
- Conversation summarization: Automatically generates concise summaries of lengthy customer conversations and support ticket histories. This feature helps support agents quickly understand context and previous interactions without reading through entire conversation threads.
- Auto-send functionality: Sends predetermined responses to common customer questions without human intervention. The system recognizes frequently asked questions and delivers instant answers while maintaining accuracy and brand consistency.
- Advanced analytics and reporting: Provides detailed insights into support performance metrics, including response times, resolution rates, and customer satisfaction scores. The analytics dashboard helps managers identify trends and optimize support team performance.
- 1-click installation setup: Offers rapid deployment with minimal technical requirements. The installation process requires less than two minutes and includes automatic configuration for immediate use without complex setup procedures.
Pricing Details
- Starter – $0: Affordable option for small teams seeking essential customer success features. Includes unlimited users, AI suggestion capabilities, 50 AI credits per month, and basic customer support functionality.
- Pro – $150/month: Comprehensive package tailored for growing businesses marked as “Most Popular”. Features unlimited users, AI suggestions, 500 AI credits monthly, auto-resolution capabilities, advanced analytics, and knowledge base integration.
- Enterprise – Contact for pricing: Customized solutions for large enterprises with robust feature requirements. Includes unlimited users, AI suggestions, volume discounts, auto-resolution, advanced analytics, knowledge base integration, and API integration capabilities.
Please note: Prices are subject to change. Please check the official website for the most up-to-date prices.
Frequently Asked Questions
1. How long is Quivr’s free trial?
Quivr offers a free Starter plan with no time limitations rather than a traditional trial period. The Starter plan includes unlimited users, AI suggestions, and 50 AI credits per month, allowing teams to test the platform’s core functionality without payment requirements. Users can upgrade to paid plans when they need additional features or higher credit limits.
2. What integrations does Quivr support?
Quivr primarily integrates with Zendesk Support through a dedicated marketplace application. The platform is designed to work with various customer service tools and scheduling applications like Calendly for automatic event creation. The Enterprise plan offers API integration capabilities for custom connections with other business systems and workflow automation tools.
3. How does Quivr compare to other customer support automation tools?
Unlike many competitors that focus solely on chatbots, Quivr provides comprehensive ticket automation and response generation across multiple channels. The platform emphasizes plug-and-play functionality with 1-click installation, while maintaining SOC2 and GDPR compliance for data security. Quivr’s pay-as-you-use pricing model differs from subscription-based alternatives, making it cost-effective for businesses with variable support volumes.
4. What are the usage limits for different Quivr plans?
The Starter plan provides 50 AI credits monthly with unlimited users, suitable for small teams with basic automation needs. The Pro plan increases this to 500 AI credits per month, supporting higher-volume customer interactions. The Enterprise plan offers volume discounts and custom credit allocations based on specific business requirements and usage patterns.
5. Is Quivr available in multiple languages?
The platform supports multilingual customer interactions, though specific language capabilities depend on the underlying AI models used for response generation. Quivr’s AI can process and respond to customer inquiries in various languages, making it suitable for international businesses with diverse customer bases.
Promote Quivr
Featured Badge for this tool:
Free
Free live chat platform with unlimited agents and conversations.
Freemium
Comprehensive customer support platform combining live chat and ticketing.
Freemium
Powerful automation platform connecting apps for streamlined workflows.
Freemium
Visual automation platform connecting apps and streamlining workflows efficiently.
Freemium
Comprehensive customer platform for marketing, sales, and service management.