Freemium

Comprehensive customer support platform streamlining service operations and engagement

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Key Information

Features

  • AI chatbots for automating customer responses.
  • Workflow builder for creating no-code, personalized conversations.
  • Ticket management for tracking and resolving support inquiries.
  • Whitelabel options for agencies to brand the tool as their own.
  • Product data sync for consistent e-commerce updates.
  • Help desk integration for streamlined team management.
  • Dynamic variables for personalized chatbot interactions.
  • Slack integration for managing inquiries within communication platforms.
  • Mobile app for on-the-go support management.
  • AI-to-human handover for smooth transitions during complex inquiries.

Pros

  • Free Basic plan available with essential features.
  • Scalable plans for businesses of all sizes.
  • Custom AI training models in Enterprise plans.

Cons

  • Limited features in the free plan.
  • Advanced features restricted to higher-tier plans.

Pricing

  • Basic: Free, includes 1,000 conversations/month and one chatbot.
  • Premium: $14.99/month, supports 5,000 conversations/month and five team members.
  • Pro: $24.99/month, offers 30,000 conversations/month and advanced tools like API access.
  • Enterprise: Custom pricing with unlimited scalability and tailored solutions.

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What is CX Genie?

CX Genie is a customer support tool that leverages artificial intelligence to enhance engagement and streamline service operations. It aims to simplify the customer experience by providing businesses with a platform that automates responses and manages inquiries efficiently.

With features designed for various industries, CX Genie enables companies to provide 24/7 support, reduce operational costs, and improve overall customer satisfaction. The tool is user-friendly, requiring no coding skills, making it accessible for businesses of all sizes. By integrating easily with existing systems, CX Genie helps teams focus on delivering exceptional service while handling routine tasks automatically.

Key Features

  • AI Chatbots: CX Genie includes smart chatbots that automate responses to common customer inquiries. These bots enhance engagement by providing instant answers, allowing human agents to focus on more complex issues.
  • Workflow Builder: This feature allows users to create personalized, human-like chatbot conversations using a simple drag-and-drop interface. No coding is necessary, making it easy for anyone to design effective workflows that improve customer interactions.
  • Ticket Management: Efficiently manage and resolve support tickets with this feature. It ensures that all inquiries are tracked and addressed promptly, which helps maintain high levels of customer satisfaction.
  • Whitelabel for Agencies: Agencies can customize and brand CX Genie as their own product. This feature provides clients with a seamless experience that reflects the agency's branding while utilizing CX Genie's powerful capabilities.
  • Product Data Sync Up for Ecommerce: This feature ensures that product information is consistently updated across various platforms. It helps maintain accurate data, which is crucial for online retailers to avoid customer confusion and dissatisfaction.
  • Help Desk Integration: CX Genie offers a robust help desk solution that allows teams to manage agent assignments, track interactions, and streamline communication with customers. This integration enhances the overall efficiency of support operations.
  • Seamless Integrations: The tool integrates effortlessly with popular platforms such as CRM systems and communication channels. This centralizes support efforts and allows for smoother operations across different tools.
  • Dynamic Variables: Recent updates have introduced dynamic variables that allow chatbots to provide more personalized responses based on user input. This feature enhances the relevance of interactions.
  • Slack Integration: With the latest version, CX Genie now supports integration with Slack, enabling teams to manage customer inquiries directly from their preferred communication platform.
  • Mobile App: CX Genie includes a mobile application that allows support teams to receive notifications and manage inquiries on the go. This flexibility ensures that customer needs are met promptly, regardless of location.
  • AI to Human Handover: When a chatbot encounters a complex question it cannot answer, it automatically notifies a human agent. This smooth transition ensures customers receive accurate assistance without frustration.

Main Advantages

  • Free Basic Plan: CX Genie offers a free plan with essential features, making it accessible for small businesses or startups with limited budgets.
  • Scalability for Teams: Plans accommodate varying team sizes, from solo users to large enterprises, ensuring flexibility as businesses grow.
  • Custom AI Training: Enterprise users can create tailored AI models to meet unique business needs, enhancing efficiency and personalization.
  • Seamless Integrations: The platform integrates smoothly with websites, mobile apps, and popular tools like Slack for streamlined operations.
  • Comprehensive Documentation Support: Upload up to 100 documents (or unlimited for Pro and Enterprise plans) to enrich AI knowledge and enhance chatbot responses.

Key Limitations

  • Limited Features in Free Plan: The Basic plan restricts usage to one chatbot and one team member, which may not suffice for growing teams.
  • Advanced Features Locked Behind Higher Tiers: Features like API access and live chat technical support are only available in Pro and Enterprise plans.

How much does CX Genie cost?

Basic Plan: Free

  • 1,000 conversations/month
  • 1 team member
  • 1 chatbot
  • 20 documents for AI Knowledge

Premium Plan: $14.99/month

  • 5,000 conversations/month
  • 5 team members
  • Unlimited chatbots
  • 100 documents for AI Knowledge

Pro Plan: $24.99/month

  • 30,000 conversations/month
  • 30 team members
  • Unlimited AI knowledge updates
  • API access and technical support

Enterprise Plan: Custom pricing (Let's talk)

  • Over 30,000 conversations/month
  • More than 30 team members
  • Custom AI Training Model
  • 24/7 live support and SAML SSO

Note: Prices are subject to change. Please check the official website for the most up-to-date prices.

Check CX Genie Official Pricing

Frequently Asked Questions

1. What functions does the freemium account of CX Genie offer?

The free Basic plan of CX Genie includes essential features such as 1,000 conversations per month, one team member, one chatbot, and the ability to upload up to 20 documents for AI knowledge. It also provides website chatbot installation and hybrid chat mode, where an agent can intervene with AI recommendations. This plan is ideal for small businesses or those testing the platform.

2. Does CX Genie offer a free trial?

CX Genie does not provide a free trial but offers a free Basic plan that users can access indefinitely. This plan allows users to explore core functionalities without any financial commitment.

3. How does CX Genie compare to similar tools?

CX Genie stands out due to its no-code chatbot creation, seamless integrations with platforms like Slack, and advanced features like AI-to-human handover and API access. Compared to competitors such as Intercom or Drift, CX Genie offers more affordable pricing tiers and robust document-based AI knowledge capabilities, making it accessible for smaller businesses while scaling effectively for larger enterprises.

4. Who is using CX Genie?

CX Genie caters to a wide range of users across various industries:

  • Small Businesses: Entrepreneurs looking to automate customer support without complex setups.
  • E-commerce Companies: Businesses needing 24/7 support for product inquiries and order tracking.
  • Customer Support Teams: Teams aiming to handle high volumes of inquiries efficiently.
  • Agencies: Marketing or customer service agencies offering branded chatbot solutions.
  • Large Enterprises: Organizations requiring custom AI training and advanced API integrations.

5. Is CX Genie multilingual?

Yes, CX Genie supports multiple languages, allowing businesses to engage with customers worldwide. Its AI model can process and respond in various languages, making it suitable for global operations.

6. How can CX Genie be used effectively?

To maximize the benefits of CX Genie:

  • Train the chatbot by uploading relevant documents such as FAQs, articles, and product manuals.
  • Utilize the workflow builder to create personalized conversation flows.
  • Integrate the chatbot with platforms like Slack or your CRM for centralized management.
  • Monitor usage reports to refine chatbot performance and improve customer interactions.

7. What are some outstanding features of CX Genie?

CX Genie’s standout features include its hybrid chat mode, which ensures smooth transitions between AI and human agents, and its ability to sync product data for e-commerce businesses. The platform also supports unlimited document uploads in higher-tier plans, enabling detailed AI responses based on extensive knowledge bases.

8. Does CX Genie have a refund policy?

Yes, CX Genie offers a money-back guarantee for paid plans within a specified period (typically 60 days). This allows users to test the platform risk-free and request a refund if it doesn’t meet their needs.

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