Fluency

Key Information

Key Features

• Automated document generation
• Word, PDF, Confluence Exports
• Version control
• PII redaction
• Desktop/web access
• Teams and organizations
• Process mapping
• Australia-based support

Pricing

• Business Plan - $288/year/user
• Enterprise Plan - Custom pricing

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What is Fluency?

Fluency is a tool designed to automate the documentation of digital processes, making it easier for teams to map, understand, and improve operations. It captures processes automatically, providing annotated screenshots and detailed step descriptions, which helps in creating polished documentation without manual effort.

Fluency bridges the gap between process capture and production-ready documentation, offering features like version control and collaboration tools. This allows teams to share processes, collaborate on workflows, and gain deeper insights into their operations. The platform is built for teams, enabling them to work efficiently and effectively.

Features

• Automated document generation: This feature allows users to create documents automatically, reducing the need for manual documentation. It integrates well with other tools to generate documents in various formats.
• Word, PDF, Confluence Exports: Users can export documents in Word, PDF, and Confluence formats, making it easy to share and collaborate across different platforms.
• Version control: Fluency provides version control, allowing users to track changes over time. This is essential for maintaining a record of process updates and ensuring consistency.
• PII redaction: The tool includes PII (Personally Identifiable Information) redaction capabilities, which are crucial for protecting sensitive data in documents.
• Desktop/web access: Users can access Fluency via both desktop applications and web interfaces, offering flexibility in how they work.
• Teams and organizations: The platform supports team collaboration and organization management, facilitating structured workflows.
• Process mapping: Fluency enables users to map processes visually, helping teams understand how different processes link together at various levels.

Pros

• Efficient process documentation: Fluency automates process documentation, saving time and resources.
• Collaboration tools: It offers features for team collaboration, enhancing workflow efficiency.
• Version control: Tracks changes over time, ensuring process consistency.
• PII protection: Safeguards sensitive information through redaction.
• Flexible access: Available via desktop and web interfaces.

Cons

• Limited customization: Some users may find the customization options limited compared to other tools.
• Dependence on automation: While automation is beneficial, some processes might require more manual intervention.

Fluency Pricing

• Business Plan - $288/year/user
• Includes automated document generation, Word, PDF, Confluence Exports, version control, PII redaction, access via desktop app or web, teams and organizations, process mapping, and Australia-based support.
• Enterprise Plan - Custom pricing
• Includes everything in the Business Plan plus platform licensing options, Single Sign-On (SSO), training sessions, enhanced support, priority support, custom deployment options, and a dedicated Teams/Slack channel.

Frequently Asked Questions

1. What is the freemium account option for Fluency?

Fluency does not offer a freemium account option. It provides a paid service with different pricing plans tailored to business needs.

2. How long is the free trial for Fluency?

There is no information available about a free trial for Fluency. Users typically need to purchase a plan to use the tool.

3. How does Fluency compare to similar tools?

Fluency is unique in its automated process documentation capabilities, combining process capture with mapping features. It competes with tools that offer similar automation and collaboration features but stands out with its integrated approach to process management.

4. What are the usage limits for Fluency?

The usage limits for Fluency depend on the chosen pricing plan. For example, the Business Plan requires a minimum of 10 users, while the Enterprise Plan requires at least 35 users.

5. Is Fluency available in multiple languages?

There is no specific information about Fluency being multilingual. However, its features are designed to be universally applicable across different organizations.

6. How can Fluency be used effectively?

To use Fluency effectively, teams should start by mapping their processes and then use the automated documentation feature to capture and refine these processes. Regularly reviewing and updating process documentation ensures that workflows remain efficient and aligned with business goals.

7. What are some outstanding features of Fluency?

One of the standout features of Fluency is its ability to automatically generate process documentation with annotated screenshots and step descriptions. This significantly reduces the time spent on manual documentation and improves collaboration among team members.

8. What are some common use cases for Fluency?

Fluency is commonly used in industries where process documentation is critical, such as financial services and operations management. It helps teams streamline their workflows and maintain compliance by keeping accurate and up-to-date process records.