Kraftful

Key Information

Key Features

• AI-generated surveys
• Survey pipeline
• Open-ended feedback analysis
• Signature metrics
• Proprietary hallucination detection
• Auto-translation
• Collaboration tools
• Integration with Jira

Pricing

• Starter - Free
• Pro - $12/month
• Team - $240/month
• Enterprise - Custom

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What is Kraftful?

Kraftful is a tool designed to help product teams analyze user feedback effectively. It uses AI to turn volumes of feedback into actionable insights, allowing teams to understand customer needs and improve their products. By automating the analysis of surveys, support tickets, and reviews, Kraftful saves time and provides detailed insights into customer sentiment and trends.

Kraftful's capabilities extend beyond analysis; it also enables teams to create surveys and conduct personalized interviews. The platform integrates with tools like Jira, making it easy to turn insights into actionable tasks. This integration helps streamline the product development process by ensuring that feedback is quickly translated into user stories and tasks for the development team.

Features

• AI-generated surveys: Kraftful uses AI to create tailored survey questions based on past user feedback. This feature simplifies the survey preparation process by offering formats like text, multiple choice, or Likert scale questions.
• Survey pipeline: This feature allows for the management and organization of surveys, ensuring that feedback is systematically collected and analyzed.
• Open-ended feedback analysis: Kraftful can analyze open-ended feedback, providing insights into customer opinions and sentiments that might not be captured by structured survey questions.
• Signature metrics: These metrics help track key performance indicators related to user feedback, providing a clear overview of how well a product is meeting customer needs.
• Proprietary hallucination detection: This feature ensures that the analysis is accurate by detecting and filtering out irrelevant or misleading feedback.
• Auto-translation: Kraftful can translate feedback into multiple languages, making it accessible for teams working globally.
• Collaboration tools: The platform offers features that facilitate teamwork, allowing multiple users to work together on analyzing feedback and creating product plans.
• Integration with Jira: Kraftful can convert feature requests or complaints into user stories with acceptance criteria and sync them directly to Jira tickets, facilitating immediate action by product teams.

Pros

• Efficient feedback analysis: Kraftful automates the process of analyzing large volumes of feedback, saving time and resources.
• Customizable surveys: The tool allows for the creation of surveys tailored to specific needs, ensuring relevant feedback is collected.
• Advanced integration capabilities: Integration with tools like Jira enhances the workflow by turning insights into actionable tasks.
• Multilingual support: Feedback can be translated into multiple languages, making it accessible for global teams.
• AI-driven insights: Provides detailed insights into customer sentiment and trends, helping improve product development.

Cons

• Learning curve: Initially, users may need to invest time to learn the features, which can slow down progress.
• Limited features in lower plans: The free and pro plans have limited features, which might not be sufficient for large-scale analysis.

Kraftful Pricing

• Starter - Free: Offers basic features with a limit of 5,000 words per three months.
• Pro - $12/month: Includes everything in the Starter plan, plus AI-generated surveys in 40 languages, signature metrics, open-ended feedback analysis, and a survey pipeline.
• Team - $240/month: Offers everything in the Pro plan, with a higher word limit (1,000,000 words per three months), enhanced surveys on the website, features of the unlimited plan, support for up to 50 team members, and a 50-user summary.
• Enterprise - Custom: Includes all features from lower plans, plus unlimited words per three months, additional seats, custom reports, embedding of posts with AI, advanced API access, advanced integrations, and SLA support.

Frequently Asked Questions

1. What functions does the freemium account of Kraftful offer?

The freemium account, or the Starter plan, offers basic features with a limit of 5,000 words per three months. It provides simple feedback analysis but lacks advanced features available in higher plans.

2. How does Kraftful compare to similar tools like Olvy?

Kraftful and Olvy both use AI to analyze feedback, but Kraftful offers a broader range of features for understanding and leveraging user insights. Olvy specializes in turning feedback into actionable tasks and tracking their resolution.

3. What is the usage limit for the Pro plan?

The Pro plan allows for up to 500 submissions and supports a maximum of 20 team members. It includes AI-generated surveys in 40 languages and open-ended feedback analysis.

4. Is Kraftful available in multiple languages?

Yes, Kraftful supports feedback analysis in multiple languages and can translate feedback into the team's preferred language.

5. How can Kraftful be used effectively in product development?

Kraftful can be used to streamline the product feedback process by automating analysis, creating actionable user stories, and integrating with development tools like Jira. This helps ensure that customer feedback is quickly incorporated into product development cycles.