AskAI

Key Information

Key Features

• Built-in help desk messenger
• AI-powered chat
• Custom chatbots
• Omnichannel inbox
• Proactive chat
• Routing rules
• Canned responses
• Analytics
• Basic integrations
• Built-in knowledge base
• Basic customization
• Chat widget customization
• Basic security
• Email support
• Advanced AI capabilities
• Advanced chatbots
• Advanced routing
• Team collaboration
• Advanced analytics
• Advanced integrations
• Advanced customization
• Advanced security
• Priority support
• API access
• Custom domains
• White-label options
• Advanced reporting
• Enterprise-grade security
• Dedicated account manager
• Custom integrations
• 24/7 premium support
• Advanced API features
• SLA guarantees
• Custom training
• Advanced compliance features
• Volume discounts

Pricing

• Essentials - $60/mo
• Pro - $99/mo
• Enterprise Plan - Custom pricing

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What is My AskAI?

My AskAI is a tool designed to enhance customer support by providing instant, accurate answers to questions about a business or product. It is trained on a company's knowledge base and website, allowing it to assist both internal teams and external customers. This AI assistant can be integrated into various platforms such as Teams, Intercom, and Slack, making it versatile for different operational needs.

My AskAI helps companies streamline their customer support processes by deflecting routine queries, thereby reducing the workload on human support agents. This allows businesses to focus on more complex issues and improve overall customer satisfaction. The tool supports adding various content types, including websites and documents, to train the AI agent effectively.

Features

• Built-in help desk messenger: This feature allows for seamless communication with customers directly from the tool.
• AI-powered chat: Enables automated responses to customer inquiries based on the AI's training data.
• Custom chatbots: Users can tailor chatbots to fit their brand and specific support needs.
• Omnichannel inbox: Manages customer interactions across multiple channels in one place.
• Proactive chat: Initiates conversations with customers to offer assistance before they ask for it.
• Routing rules: Automatically directs customer inquiries to the appropriate support agents.
• Canned responses: Provides pre-defined answers for common questions to save time.
• Analytics: Offers insights into customer interactions to improve support strategies.
• Basic integrations: Connects with essential tools and platforms for streamlined operations.
• Built-in knowledge base: Stores and organizes information for easy access.
• Basic customization: Allows for basic branding and setup adjustments.
• Chat widget customization: Enables customization of the chat interface to match the company's brand.
• Basic security: Ensures foundational data protection measures.
• Email support: Offers support via email for customers who prefer this channel.
• Advanced AI capabilities: Enhances the AI's ability to understand and respond to complex queries.
• Advanced chatbots: Supports more sophisticated chatbot interactions.
• Advanced routing: Improves the efficiency of directing customer inquiries to the right agents.
• Team collaboration: Facilitates teamwork among support agents.
• Advanced analytics: Provides deeper insights into customer interactions.
• Advanced integrations: Connects with more advanced tools and platforms.
• Advanced customization: Offers extensive branding and setup options.
• Advanced security: Includes robust data protection measures.
• Priority support: Ensures timely assistance from the support team.
• API access: Allows for integration with custom applications.
• Custom domains: Enables the use of company-specific domains.
• White-label options: Removes branding to match the company's identity.
• Advanced reporting: Offers detailed reports on customer interactions.
• Enterprise-grade security: Provides high-level data protection suitable for large enterprises.
• Dedicated account manager: Assigns a personal manager for enterprise clients.
• Custom integrations: Develops tailored integrations for specific business needs.
• 24/7 premium support: Offers continuous support for critical issues.
• Advanced API features: Includes advanced functionalities for custom applications.
• SLA guarantees: Ensures service level agreements for reliability.
• Custom training: Allows for specialized training of the AI agent.
• Advanced compliance features: Supports compliance with various regulatory standards.
• Volume discounts: Offers reduced pricing for large-scale usage.

Pros

• Efficient Support: Automates routine customer inquiries, freeing human agents for complex issues.
• Integration Flexibility: Works with multiple platforms like Teams, Intercom, and Slack.
• Customization Options: Allows for extensive branding and setup adjustments.
• Advanced Analytics: Provides detailed insights into customer interactions.
• Priority Support: Ensures timely assistance from the support team.

Cons

• Complex Setup: Requires technical knowledge to fully integrate and customize.
• Limited Free Trial Features: The free trial may not include all advanced features.
• Dependence on Quality Data: The AI's effectiveness depends on the quality of the training data.

My AskAI Pricing

My AskAI offers several pricing plans tailored to different business needs:

• Essentials - $60/mo: Includes basic features like built-in help desk messenger, AI-powered chat, and basic customization.
• Pro - $99/mo: Adds advanced features such as team collaboration, advanced analytics, and priority support.
• Enterprise Plan: Custom pricing for large enterprises, offering dedicated account management, custom integrations, and advanced compliance features.

Frequently Asked Questions

1. What is the duration of the free trial for My AskAI?

My AskAI offers a 30-day free trial with full access to its features, allowing users to test the tool without providing credit card details.

2. How does My AskAI compare to similar tools like AskAI?

My AskAI focuses on customer support automation, while AskAI is more geared towards personal knowledge bases and content creation. My AskAI integrates with various customer support platforms, whereas AskAI is more versatile in its applications.

3. What types of content can be added to train the AI agent in My AskAI?

Users can add their entire website, help docs, documents, PDFs, and presentations to train the AI agent, enabling it to answer any question related to the uploaded content.

4. Can My AskAI be used outside of customer support?

While primarily designed for customer support, My AskAI can also assist internal teams by providing instant answers to questions about the company's knowledge base.

5. How secure is the data stored in My AskAI?

All data is encrypted at rest and in transit using AES-256 encryption and stored in isolated containers, ensuring that it is not used for any purpose other than servicing API calls or customer support requests.