Fini

Key Information

Key Features

• AI response
• AI actions
• AI categorization
• Multilingual support
• Flows/Mini specialized agents
• Sophie's AI evaluator
• Paramount (agent accuracy measurement)
• GPT-3.5
• GPT-4
• GPT-4o
• Fini Widget
• Fini Search bar
• Input integrations
• Third-party integrations

Pricing

• Starter - Free
• Growth - Contact for Pricing
• Enterprise - Contact for Pricing

--

What is Fini?

Fini is a powerful, self-serve chatbot designed to help businesses engage and retain more users by providing 24/7 interactive support. It is trained on a company's knowledge base to deliver instant answers and personalized experiences. Fini integrates seamlessly with popular platforms like Intercom, Slack, and Discord, allowing businesses to manage customer interactions efficiently.

Fini offers advanced features such as seamless human routing, which ensures that customers are smoothly transitioned to human support when needed. It also supports over 100 languages, making it a versatile tool for global businesses. Fini's AI technology continuously learns from customer interactions, improving its responses over time.

Features

• AI Response: Fini uses AI to generate responses based on the company's knowledge base, ensuring that customers receive accurate and relevant information.
• AI Actions: Beyond just answering questions, Fini can perform actions based on customer requests, automating tasks and improving efficiency.
• AI Categorization: This feature helps in organizing and categorizing customer inquiries, making it easier to manage and analyze interactions.
• Multilingual Support: Fini supports multiple languages, allowing businesses to serve a diverse customer base effectively.
• Flows/Mini Specialized Agents: These are customizable workflows that enable businesses to create specialized chatbots tailored to specific tasks or customer segments.
• Sophie's AI Evaluator: This tool evaluates the effectiveness of AI responses, helping to refine and improve the chatbot's performance.
• Paramount (Agent Accuracy Measurement): This feature measures the accuracy of the AI agent's responses, ensuring that the chatbot provides high-quality support.
• GPT-3.5: An advanced language model used in the Starter plan for generating AI responses.
• GPT-4: A more advanced language model used in the Growth plan, offering enhanced capabilities for AI-driven interactions.
• GPT-4o: The most advanced model available in the Enterprise plan, providing superior performance and customization options.
• Fini Widget: A customizable widget that allows businesses to embed Fini's chat functionality directly into their websites or applications.
• Fini Search Bar: A search tool integrated with Fini's chatbot, enabling users to find relevant information quickly.
• Input Integrations: Fini integrates with tools like Notion, Confluence, and Google Drive, allowing businesses to manage their knowledge base efficiently.
• Third-Party Integrations: Supports integrations with platforms like Zendesk, Intercom, and Slack, facilitating seamless customer support across multiple channels.

Pros

• Advanced AI Technology: Utilizes cutting-edge language models like GPT-4 and GPT-4o for sophisticated interactions.
• Multilingual Support: Offers support in over 100 languages, catering to a global audience.
• Seamless Human Routing: Ensures smooth transitions to human support when necessary.
• Continuous Learning: Improves response quality through feedback and interaction analysis.
• Customizable Tones and Characters: Allows businesses to align the chatbot's personality with their brand ethos.

Cons

• Limited Free Plan Features: The free plan has limited capabilities and is best suited for small-scale testing.
• Complex Setup for Advanced Features: Requires technical expertise to fully leverage advanced features like AI categorization and specialized agents.

Fini Pricing

• Starter Plan - Free
• Cost per conversation: Free
• Setup costs: Free
• Minimum monthly billing: Free
• Question limit: 50 questions
• Documents: Up to 50
• Users: Up to 5
• Bot/Sub-agents: Up to 2
• Features: GPT 3.5, AI response/AI actions
• Integrations: Fini Widget, Fini Search bar
• Knowledge Management: None
• Analytics and Reporting: Usage reporting
• Security: G Suite, Microsoft; SOC 2; GDPR; ISO 27001; Role-based access
• Support and Service: None
• Growth Plan - Contact for Pricing
• Cost per conversation: Free
• Setup costs: Free
• Minimum monthly billing: Free
• Question limit: 5000 questions
• Documents: Up to 1000
• Users: Unlimited
• Bot/Sub-agents: Up to 5
• Features: GPT-4 mini, AI response/AI actions, AI categorization, multilingual support, Flows/Mini specialized agents, Sophie's AI evaluator, Paramount (agent accuracy measurement)
• Integrations: Fini Widget, Fini Search bar, Input integrations (Notion, Confluence, G-drive), Third-party integrations (Zendesk, Intercom, Slack)
• Knowledge Management: Knowledge items, Chat2KB (creating knowledge base from past conversations)
• Analytics and Reporting: Usage reporting
• Security: G Suite, Microsoft; SOC 2; GDPR; ISO 27001; Role-based access
• Support and Service: Dedicated AI customer success manager
• Enterprise Plan - Contact for Pricing
• Cost per conversation: Contact us
• Setup costs: Contact us
• Minimum monthly billing: Contact us
• Question limit: Unlimited
• Documents: Unlimited
• Users: Unlimited
• Bot/Sub-agents: Unlimited
• Features: GPT-4 & GPT-4o, AI response/AI actions, AI categorization, multilingual support, Flows/Mini specialized agents, Sophie's AI evaluator, Paramount (agent accuracy measurement)
• Integrations: Fini Widget, Fini Search bar, Input integrations (Notion, Confluence, G-drive), Third-party integrations (Zendesk, Intercom, Slack)
• Knowledge Management: Knowledge items, Chat2KB (creating knowledge base from past conversations)
• Analytics and Reporting: Usage reporting
• Security: G Suite, Microsoft; SOC 2; GDPR; ISO 27001; Role-based access; Dedicated AI instance
• Support and Service:
  • Dedicated AI customer success manager
  • Dedicated AI engineer
  • SLA for new model release:
  • Standard (4 weeks)
  • Turbo ($31/month for a one-week release)

Frequently Asked Questions

1. What functions does the freemium account of Fini have?

The freemium account, or the Starter Plan, offers limited features such as GPT 3.5 for AI responses, AI actions, and integrations with the Fini Widget and Fini Search bar. It is suitable for small-scale testing with up to 50 questions, 50 documents, and 5 users.

2. How does Fini compare to similar tools like Intercom and LiveAgent?

Fini focuses on AI-driven customer support with advanced language models and seamless human routing. Intercom and LiveAgent provide comprehensive multi-channel support systems with more emphasis on live chat and ticketing systems. Fini excels in personalized AI interactions, while Intercom and LiveAgent offer broader support infrastructure.

3. What are the usage limits for each plan?

• Starter Plan: Limited to 50 questions and 50 documents.
• Growth Plan: Allows up to 5000 questions and 1000 documents.
• Enterprise Plan: Offers unlimited questions and documents.

4. Is Fini available in multiple languages?

Yes, Fini supports over 100 languages, making it suitable for global businesses.

5. What are the prerequisites for using Fini effectively?

To use Fini effectively, businesses should have a well-organized knowledge base and integrate it with Fini's AI technology. Additionally, understanding the AI features and customization options is crucial for maximizing the tool's potential.

6. How can Fini be used effectively in customer service?

Fini can be used effectively by integrating it with existing customer support systems, leveraging its AI capabilities to automate routine inquiries, and ensuring seamless transitions to human support when needed. Regular feedback and analysis of AI performance are also important for continuous improvement.