Free Trial
Virtual employee trained on your business data for instant answers.
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Key Information
Features
- Instant Business Question Answering for quick access to company data
- Comprehensive Data Integration across multiple file formats
- Source Verification System with traceable information
- Multi-Language Support for global teams
- Advanced Security Controls with customizable permissions
- Conversation Management Tools for tracking interactions
- Focus Mode for targeted information retrieval
- Prompt Manager for custom conversation flows
- Integration Capabilities with popular business tools
- Scratchpad Functionality for response refinement
- Custom Chatbot Creation for different departments
- Analytics and Monitoring tools for performance tracking
Pros
- Seamless Knowledge Integration across data sources
- Time-Saving Automation for repetitive tasks
- Flexible Deployment Options through multiple channels
- Scalable Team Support from small to large organizations
- Enhanced Customer Experience with instant responses
Cons
- Learning Curve requires initial setup time
- Document Format Restrictions for specialized files
- Widget Customization Limits on basic plans
Pricing
- Free Trial with 100 monthly credits and basic features
- Basic Plan at $29/month includes 2,500 credits and essential features
- Premium Plan at $99/month offers 10,000 credits and advanced capabilities
- Advanced Plan at $249/month provides 25,000 credits and full feature access
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What is Cody?
Cody is an intelligent AI assistant that works as a virtual employee trained on your business data. Unlike standard AI chatbots, Cody learns from your company's specific knowledge base, including documents, processes, and client information.
The platform analyzes PowerPoints, PDFs, and other business materials to provide instant, accurate answers while maintaining strict security standards through AWS encryption and SOC II compliance. Small businesses and large enterprises can use Cody to streamline operations, boost employee productivity, and enhance customer service without spending time on repetitive tasks or manual information searches.
Key Features
- Instant Business Question Answering - Cody eliminates the need to search through manuals or documents. By analyzing your accumulated company data, it acts as an expert on all business processes, delivering answers within seconds. The system pulls from your knowledge base to craft responses that match your company's specific context.
- Comprehensive Data Integration - The platform accepts various file formats including PowerPoints, PDFs, and website content through its crawler feature. Your uploaded information becomes part of Cody's knowledge base, allowing it to provide customized responses based on your company's unique needs.
- Source Verification System - Every answer comes with traceable sources, letting users verify the accuracy of information. This transparency ensures team members can trust the responses and track where specific information originated.
- Multi-Language Support - Users can build and interact with information in any language, making it valuable for global teams and international business operations.
- Advanced Security Controls - The platform offers customizable access permissions on a per-chatbot basis, ensuring users only see authorized information. Real-time permission updates maintain data security across your organization.
- Conversation Management Tools - The built-in conversation logs feature tracks all interactions through various channels, including API and widgets. Users can filter conversations by bot or date range for easy reference.
- Focus Mode - This specialized feature generates responses based on specific documents, perfect for detailed research or targeted information retrieval.
- Prompt Manager - Users can create custom conversation starters tailored to specific tasks, streamlining common workflows and ensuring consistent communication.
- Integration Capabilities - Cody connects with popular tools including Slack, Discord, Microsoft Office applications, and custom APIs. The platform also offers website widgets for customer-facing applications.
- Scratchpad Functionality - This feature allows users to fine-tune bot responses and knowledge base interactions, improving the accuracy and relevance of future responses.
- Custom Chatbot Creation - Organizations can develop specialized chatbots for different departments or purposes, each with its own knowledge base and settings.
- Analytics and Monitoring - Track usage patterns, response accuracy, and user interactions to continuously improve the system's performance and value to your organization.
Main Advantages
- Seamless Knowledge Integration - The platform smoothly combines various data sources into a unified knowledge base, making company information easily accessible through natural conversations.
- Time-Saving Automation - By handling repetitive questions and tasks automatically, teams can focus on more strategic work while maintaining consistent service quality.
- Flexible Deployment Options - The system works through multiple channels including web widgets, chat interfaces, and API integrations, making it adaptable to different business needs.
- Scalable Team Support - Starting from small teams to large enterprises, the platform grows with your business needs while maintaining performance and reliability.
- Enhanced Customer Experience - Website visitors get instant answers through customizable widgets, improving engagement and reducing support team workload.
Key Limitations
- Learning Curve for Setup - Initial configuration and knowledge base organization requires dedicated time and effort to maximize effectiveness.
- Document Format Restrictions - Some specialized file formats may not be compatible with the system's document processing capabilities.
- Widget Customization Limits - Basic plan users have limited options for customizing the appearance and behavior of website widgets.
Cody Pricing
- Free Trial - Get started with 100 credits monthly, 100 documents, and a free website widget
- Basic Plan: $29/month - 2,500 credits, GPT-4o Mini 32K, 3 team members, 1,000 documents, basic widget features
- Premium Plan: $99/month - 10,000 credits, GPT-4o 32K, Claude 3.5 Sonnet 32K, 10 team members, 10,000 documents, advanced features
- Advanced Plan: $249/month - 25,000 credits, all AI models, 30 team members, 25,000 website pages, full feature access
FAQs
1. What is Cody and how does it work?
Cody is an AI-powered virtual employee that learns from your business data and knowledge base. It processes various document formats, including PowerPoints, PDFs, and website content, to create a comprehensive understanding of your company's processes, policies, and information. The platform uses advanced AI models like GPT-4 and Claude to analyze this data and provide instant, accurate responses while maintaining strict security through AWS encryption and SOC II compliance.
2. What comes with the Free Trial?
The Free Trial includes 100 monthly credits, allowing you to store up to 100 documents and access a basic website widget. This trial version lets you test core features like instant question answering, document integration, and basic chat functionality. Users can explore how Cody processes their business information and provides responses before committing to a paid plan.
3. Who is using Cody?
Cody serves a diverse range of organizations across multiple sectors. Small businesses use it to streamline customer support and internal documentation, while large enterprises implement it for comprehensive knowledge management and team collaboration. Specific user groups include:
- Customer service teams using it to provide instant responses to common inquiries
- HR departments leveraging it for employee onboarding and policy documentation
- Sales teams utilizing it for quick access to product information and pricing details
- Technical support teams implementing it for troubleshooting assistance
- Marketing departments using it to maintain consistent brand messaging
- Operations teams relying on it for process documentation and training
The tool has proven particularly valuable for companies with remote teams, multiple departments, or those handling large volumes of documentation and customer interactions.
4. What are the usage limits for different plans?
The Basic plan ($29/month) supports up to 3 team members and 1,000 documents, with 2,500 monthly credits. The Premium plan ($99/month) extends to 10 team members and 10,000 documents, offering 10,000 credits. The Advanced plan ($249/month) accommodates 30 team members and 25,000 website pages, providing 25,000 credits. Each credit represents one interaction with the AI system.
5. How does Cody protect sensitive business information?
Cody implements enterprise-grade security measures through AWS encryption and SOC II compliance. All uploaded documents and conversations are protected with customizable access permissions that can be set on a per-chatbot basis. The platform maintains strict data privacy standards and doesn't use customer data for training its AI models.
6. Can Cody integrate with existing business tools?
Cody offers extensive integration capabilities with popular business tools including Slack, Discord, Microsoft Office applications, and custom APIs. The platform provides website widgets for customer-facing applications and supports multiple languages for global team collaboration. Each integration maintains the same security standards and access controls as the core platform.
7. What kind of ROI can businesses expect from using Cody?
Businesses typically see improvements in several key areas:
- Reduced response time for customer inquiries by up to 80%
- Decreased workload on support teams by automating routine questions
- Improved employee productivity through instant access to information
- Enhanced consistency in company communications and documentation
- Significant time savings in employee training and onboarding processes
8. How does Cody handle updates to business information?
The platform allows real-time updates to its knowledge base. When new documents are added or existing ones are modified, Cody automatically incorporates these changes into its response system. This ensures that all information provided remains current and accurate, with source verification available for every response.
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