DeskDay

Key Information

Key Features

• Real-time tracking
• Best time slots
• Free trial
• Free installation
• Project management
• Multi-channel announcements
• Quality assurance
• Timelines
• Ticket threads
• SLA management
• Customer feedback
• Multi-factor authentication
• Contact management
• Pricing tools
• Mobile app for customers
• SMS ticket alerts
• Multi-language support
• QuickBooks integration
• Mobile app for techs

Pricing

• Monthly plan - $59/tech
• Annual plan - $49/tech

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What is DeskDay?

DeskDay is a comprehensive platform designed specifically for Managed Service Providers (MSPs), offering a modern approach to Professional Services Automation (PSA) and Service Desk management. It focuses on simplicity, speed, and streamlined workflows, making it an ideal choice for small to medium-sized MSPs seeking to enhance their operational efficiency without the complexity of legacy systems.

DeskDay's conversational approach to ticketing and project management allows for real-time communication between end-users and technicians, significantly reducing resolution times and improving client satisfaction. The platform integrates various features such as chat-based service desks, project management, and billing tools, all designed to simplify MSP operations and improve service delivery.

Features

• Real-time tracking: Allows for continuous monitoring of service desk activities, ensuring that all tasks and tickets are up-to-date and visible to the team.
• Best time slots: Helps in scheduling appointments and meetings at optimal times, enhancing customer engagement and reducing missed appointments.
• Free trial: Offers a trial period to test the platform's features before committing to a subscription.
• Free installation: Provides easy setup without additional installation costs.
• Project management: Enables teams to manage projects efficiently with embedded chat threads for real-time collaboration.
• Multi-channel announcements: Facilitates easy communication of important updates or notifications to clients across multiple platforms.
• Quality assurance: Includes tools for tracking ticket health and collecting customer feedback to ensure high-quality service delivery.
• Timelines: Helps in visualizing project progress and deadlines, ensuring timely completion of tasks.
• Ticket threads: Allows for organized communication within tickets, making it easier to track conversations and updates.
• SLA management: Ensures that service level agreements are met by tracking response times and resolution rates.
• Customer feedback: Collects feedback after ticket resolution to improve service quality and client satisfaction.
• Multi-factor authentication: Enhances security by requiring multiple forms of verification for user access.
• Contact management: Organizes client information for easy access and management.
• Pricing tools: Simplifies billing processes with automated invoicing and time tracking.
• Mobile app for customers: Provides a dedicated app for clients to log tickets and track progress.
• SMS ticket alerts: Sends instant notifications to customers about ticket updates.
• Multi-language support: Offers support in multiple languages to cater to diverse client bases.
• QuickBooks integration: Streamlines billing by integrating with QuickBooks for automated invoicing.
• Mobile app for techs: Enables technicians to manage tickets and deliver support from anywhere.

Pros

• Simplified workflows: Reduces complexity in service desk management.
• Real-time communication: Enhances collaboration between technicians and clients.
• Cost-effective: Offers transparent pricing without hidden fees.
• Scalability: Adapts to growing MSP needs without requiring additional modules.
• User-friendly interface: Easy to navigate and implement.

Cons

• Limited customization: May not offer extensive customization options for workflows.
• Dependence on integrations: Requires integration with other tools for full functionality.

DeskDay Pricing

DeskDay offers two main pricing plans:

• Monthly Plan - $59/tech
• Offers flexibility with no contract.
• Annual Plan - $49/tech
• Provides a discount for long-term commitment.

Frequently Asked Questions

1. What is the duration of the free trial for DeskDay?

DeskDay offers a 14-day free trial, allowing users to explore all its features without any upfront costs.

2. How does DeskDay compare to other PSA tools like Autotask?

DeskDay is designed for simplicity and ease of use, making it a better choice for small to medium MSPs compared to more complex tools like Autotask.

3. What are the key features that make DeskDay suitable for MSPs?

DeskDay's chat-based service desk, project management, and billing tools make it an ideal platform for MSPs seeking streamlined operations and efficient service delivery.

4. Does DeskDay support multi-language and multi-platform use?

Yes, DeskDay offers multi-language support and is accessible via mobile apps for both customers and technicians, ensuring flexibility across different platforms.

5. What is the refund policy for DeskDay subscriptions?

DeskDay does not provide refunds for prepaid periods. Cancellations take effect at the end of the current billing cycle.

6. How does DeskDay's pricing model work?

DeskDay operates on a per-seat basis, allowing businesses to pay only for the number of users they need, with no minimum seat requirement.

7. What integrations does DeskDay offer?

DeskDay integrates with tools like QuickBooks for streamlined billing and NinjaOne for automated ticket creation from system alerts.