Chatbase

Key Information

Features

• Multiple AI model selection with GPT-4, Claude 3.5 Sonnet, and Gemini 1.5 Pro
• Multi-source data training from various file formats
• Lead generation with automated data collection
• Analytics dashboard for performance tracking
• Auto-recharge credit system
• Team usage monitoring and controls
• Customizable chat interface
• White label options

Pros

• No-code chatbot development platform
• Training from multiple data sources
• Website integration with custom styling
• Support for over 80 languages
• Access to latest AI language models

Cons

• Character limits on free plan
• Training data link restrictions
• Auto-deletion of inactive chatbots
• Limited model access on basic plans

Pricing

• Free forever plan with basic features
• Hobby plan at $19/month with advanced models
• Standard plan at $99/month with increased credits
• Unlimited plan at $399/month with white-label options

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What is Chatbase?

Chatbase is a no-code platform that lets businesses create custom AI chatbots trained on their own data. The platform enables companies to build intelligent chat agents that handle customer support, lead generation, and user engagement without any coding knowledge.

Users can train their chatbots using various data sources, including websites, documents, and files. The chatbot can then be embedded on websites or connected to popular messaging platforms. With support for over 80 languages and integration with advanced AI models like GPT-4, Claude 3.5 Sonnet, and Gemini 1.5 Pro, Chatbase makes AI-powered conversation accessible to businesses of all sizes.

Key Features

• Advanced AI Model Selection lets users choose from multiple AI engines including GPT-4, Claude 3.5 Sonnet, and Gemini 1.5 Pro. The new Compare Mode allows testing different models simultaneously to find the perfect fit for specific use cases.
• Multi-Source Data Training enables chatbots to learn from various formats including text files, websites, and Notion pages. The system automatically processes and indexes this information to create knowledgeable responses.
• Automated Lead Generation collects visitor information and qualifies potential customers while maintaining natural conversations. The chatbot can gather contact details and customer data without disrupting the user experience.
• Real-Time Analytics Dashboard provides detailed insights into customer conversations by tracking sentiment and categorizing topics over time. Users can monitor chatbot performance and user engagement through comprehensive metrics.
• Auto-Recharge Credits System ensures uninterrupted service by automatically adding credits when account balance falls below a set threshold. Unlike monthly subscription credits, these auto-recharged credits never expire.
• Team Usage Monitoring tracks daily credit consumption and remaining credits across different chatbots. Team owners can set specific credit limits for each chatbot through general settings.
• Customizable Appearance matches the chatbot's design to brand guidelines. Users can modify colors, fonts, and layouts to create a seamless website integration.
• White Label Options remove Chatbase branding and allow the use of custom domains for a fully branded experience.
• Security and Privacy Controls protect data through secure servers and encryption. The platform maintains strict access controls to safeguard sensitive information.
• Automatic Retraining keeps chatbots current by updating their knowledge base as new information becomes available.
• Multi-Platform Integration connects chatbots to tools like Slack, WhatsApp, and Zapier. The system offers both embed codes and API access for flexible deployment.
• Confidence Scoring helps maintain answer quality by rating response accuracy. Users can review and revise low-confidence answers to improve chatbot performance.

Main Advantages

• No-Code Development makes it easy for anyone to create AI chatbots without technical expertise or programming knowledge. The drag-and-drop interface streamlines the setup process.
• Flexible Data Training allows chatbots to learn from multiple sources simultaneously, including websites, documents, and custom databases, creating comprehensive knowledge bases.
• Seamless Website Integration enables quick deployment through simple embed codes or API connections, with support for custom styling to match brand aesthetics.
• Multilingual Support covers more than 80 languages, making it possible to serve global audiences with natural, culturally appropriate responses.
• Advanced AI Models give access to cutting-edge language models like GPT-4, Claude 3.5 Sonnet, and Gemini 1.5 Pro, ensuring high-quality conversations.

Key Limitations

• Character Limit Restrictions on the free plan cap chatbot responses at 400,000 characters per chatbot.
• Training Data Constraints limit free users to 10 links for training material.
• Auto-Deletion Policy removes inactive chatbots after 14 days on the free plan.
• Model Availability varies by plan, with advanced models restricted to paid tiers.

Chatbase Pricing

Free Plan: $0/forever

• 20 message credits per month
• 1 chatbot
• 400,000 characters per chatbot
• 1 team member
• Limited to 10 training links
• Basic features including lead capture and chat history

Hobby Plan: $19/month

• 2,000 message credits per month
• 2 chatbots
• 11,000,000 characters per chatbot
• API access and integrations
• Basic analytics
• Unlimited training links

Standard Plan: $99/month

• 10,000 message credits per month
• 5 chatbots
• 3 team members
• All Hobby features included

Unlimited Plan: $399/month

• 40,000 message credits per month
• 10 chatbots
• 5 team members
• Custom domain support
• Advanced analytics
• White-label options

Note: Prices are subject to change. Please check the official website for the most up-to-date prices.

Check Chatbase Official Pricing ›

Frequently Asked Questions

1. What file formats does Chatbase support for training?

Chatbase accepts PDF files, Word documents (.doc, .docx), text files (.txt), and can directly import content from Notion pages and websites. The platform processes these documents to create the chatbot's knowledge base.

2. How does Chatbase handle multiple languages?

The platform supports over 80 languages for both input and output. Chatbots can understand and respond in multiple languages without requiring separate setups for each language.

3. What integrations does Chatbase offer?

Chatbase integrates with WhatsApp, Instagram, Slack, and Zapier. It also provides API access for custom integrations and webhook support for connecting with other platforms.

4. How often does Chatbase update its training data?

The platform automatically retrains chatbots based on user-defined intervals. Users can set custom retraining schedules and manually trigger updates when new content is added.

5. What analytics and reporting features are available?

Users can track conversation metrics, monitor user engagement, view confidence scores for responses, and analyze chat history. The platform provides insights into user locations and conversation patterns.

6. Can I export chat data from Chatbase?

Yes, users can export chat histories, analytics data, and user information in various formats for external analysis or record-keeping.

7. How does the confidence scoring system work?

The system assigns confidence scores to chatbot responses based on the accuracy and relevance of answers. Low confidence scores indicate potential areas for improvement and allow users to revise responses manually.

8. Who is using Chatbase?

• Small and medium-sized businesses for customer support automation and lead generation
• E-commerce companies for product inquiries and order assistance
• Educational institutions for student support and information distribution
• Healthcare providers for appointment scheduling and basic patient inquiries
• Real estate agencies for property information and viewing arrangements
• Financial services for basic customer queries and account information
• Technology companies for technical support and documentation
• Marketing agencies for lead qualification and campaign management
• Professional services firms for client onboarding and information sharing
• Non-profit organizations for donor engagement and volunteer coordination