Chatnode

Key Information

Features

• Data training with multiple file format support
• AI model selection including GPT-4, Claude-3, and Gemini
• Security with AES-256 encryption
• Platform integrations with Slack, Zendesk, and more
• Auto-retrain system updates every 14 days
• Analytics dashboard for performance tracking
• Live agent handoff capability
• Customizable chat interface

Pros

• Multiple AI model options for different needs
• Integration with popular business platforms
• Automatic knowledge base updates
• Comprehensive data training system
• Support for over 80 languages

Cons

• Maximum file size of 8MB on basic plans
• Limited training URLs on lower tiers
• Restricted number of chatbots per plan
• Limited team collaboration options

Pricing

• Free: $0/Forever with 60 credits monthly
• Lite: $35/month with 1,250 credits
• Standard: $89/month with 12,500 credits
• Scale: $377/month with 50,000 credits

---

What is ChatNode?

ChatNode is an AI-powered platform that helps businesses create smart chatbots trained on their own data. The platform lets users build custom AI assistants that can understand and respond to customer questions using information from company websites, documents, and knowledge bases. These chatbots can handle customer support, lead generation, and employee assistance tasks while maintaining natural conversations in over 80 languages.

The system works with multiple AI models including GPT-4 and Claude-3, giving users flexibility in choosing the right technology for their needs. ChatNode chatbots can be embedded on websites, integrated with tools like Slack and Zendesk, or shared through direct links, making them accessible across different channels.

Key Features

• Powerful data training capabilities allow users to upload files, connect data sources, and train chatbots using websites, PDFs, Word documents, Excel sheets, and various text files. The system supports file sizes up to 8MB for basic plans and 20MB for premium plans.
• Flexible AI model selection gives access to multiple language models including GPT-4, GPT-4-Turbo, Gemini-1.5-Pro, and Claude-3-Opus. Users can switch between models to optimize performance and cost.
• Advanced security measures protect user data with AES-256 encryption at rest and TLS 1.3 during transit. The platform follows a zero-retention policy and meets GDPR compliance standards.
• Seamless integrations connect chatbots with popular platforms like Slack, Zendesk, Notion, SharePoint, OneDrive, Dropbox, and Zapier. These connections enhance workflow efficiency and expand functionality.
• Auto-retrain functionality automatically updates chatbot knowledge every 14 days by refreshing website data, ensuring responses stay current.
• Comprehensive analytics dashboard tracks conversations, messages, support hours saved, and user feedback through likes and dislikes.
• Live agent handoff enables smooth transitions from AI to human support when needed, ensuring complex issues get proper attention.
• Customizable appearance lets users modify the chatbot's colors, fonts, avatar, and welcome message to match their brand identity.
• Multi-language support enables chatbots to detect and respond in the user's preferred language from a selection of over 80 options.
• Team collaboration tools allow multiple team members to work on chatbot development, with member limits varying by subscription plan.
• Message credit system provides flexible usage based on chosen AI models, with credits renewed monthly and auto-recharge options available.
• White-label options remove ChatNode branding and allow custom domain usage for a more professional appearance.
• Chat history tracking stores all conversations for review and performance assessment through an easy-to-use dashboard interface.

Main Advantages

• Advanced AI model flexibility enables users to choose between multiple language models like GPT-4, Claude-3, and Gemini, optimizing performance for different use cases.
• Extensive integration options allow seamless connection with popular platforms like Slack, Zendesk, and Zapier, making it easy to incorporate chatbots into existing workflows.
• Automated retraining system keeps chatbots up-to-date by refreshing knowledge bases every 14 days without manual intervention.
• Comprehensive data training supports various file formats and sources, including websites, PDFs, and documents, creating well-informed AI assistants.
• Multilingual capabilities support over 80 languages, making it accessible to global audiences without additional configuration.

Key Limitations

• File size restrictions limit uploads to 8MB for basic plans and 20MB for premium plans.
• Training URL limitations vary by plan, with lower tiers restricted to fewer URLs for training data.
• Chatbot quantity constraints affect smaller plans, limiting the number of simultaneous chatbots.
• Team member restrictions limit collaboration possibilities on lower-tier plans.

How much does ChatNode cost?

Free Plan

• $0 Forever
• 60 Credits/Month
• Up to 8 URLs to train on
• 1 Chatbot
• 5 File uploads
• 1 Team member
• Up to 8MB per file
• Basic integrations

Lite Plan

• $35/Month
• 1,250 Credits/Month
• Up to 150 URLs to train on
• 2 Chatbots
• 10 File uploads
• Chat with images feature

Standard Plan

• $89/Month
• 12,500 Credits/Month
• Up to 2,000 URLs to train on
• 5 Chatbots
• 100 File uploads
• 3 Team members
• Up to 20MB per file
• Live agent handoff
• Auto-retrain feature

Scale Plan

• $377/Month
• 50,000 Credits/Month
• Up to 10,000 URLs to train on
• 10 Chatbots
• 500 File uploads
• 5 Team members
• Custom domain support
• Priority support

Note: Prices are subject to change. Please check the official website for the most up-to-date prices.

Check Chatnode Official Pricing ›

Frequently Asked Questions

1. What languages does ChatNode support?

ChatNode supports over 80 languages for both user interface and chatbot responses. The system automatically detects the user's language and can switch between languages seamlessly during conversations. This includes major languages like English, Spanish, French, German, Chinese, Japanese, and Arabic, as well as many regional languages.

2. How does the credit system work?

Credits are consumed based on the AI model used and the length of conversations. Different models have different credit consumption rates - GPT-4 uses more credits than simpler models. Credits refresh monthly, and unused credits don't roll over to the next month. The system notifies users when credits are running low and offers auto-recharge options.

3. What file formats are supported for training?

ChatNode accepts PDF, DOC, DOCX, TXT, CSV, XLSX, HTML, and Markdown files for training. The platform processes these files to extract relevant information and build the chatbot's knowledge base. Files must be text-searchable and properly formatted for optimal results.

4. How does the Auto-Retrain feature work?

The Auto-Retrain system automatically scans connected websites and data sources every 14 days to update the chatbot's knowledge base. This ensures responses remain current with any changes to company information, products, or services without manual intervention.

5. Can I customize the chatbot's appearance and behavior?

Users can modify the chat widget's colors, fonts, position, and size. The welcome message, chat bubble icon, and bot avatar can be customized. Response styles, conversation flow, and fallback messages can be adjusted through the dashboard.

6. What happens when the chatbot can't answer a question?

The system can be configured to handle unknown queries in several ways: transferring to a live agent, providing alternative contact methods, suggesting related topics, or acknowledging limitations and offering to escalate the query.

7. Who is using ChatNode?

• Customer Service Teams implementing 24/7 support solutions for common inquiries and first-level customer assistance
• E-commerce Businesses using chatbots for product recommendations, order tracking, and shopping assistance
• Educational Institutions creating virtual assistants for student support and administrative queries
• Healthcare Providers offering preliminary patient information and appointment scheduling
• Real Estate Agencies handling property inquiries and scheduling viewings
• HR Departments managing employee FAQs and onboarding processes
• Financial Services providing basic account information and transaction support
• Technology Companies offering technical support and troubleshooting guidance
• Marketing Agencies using chatbots for lead generation and qualification
• Non-profit Organizations managing volunteer coordination and donation inquiries

8. What analytics and reporting features are available?

The platform provides detailed analytics including conversation metrics, user satisfaction rates, common queries, response times, and chatbot performance statistics. Users can export reports, track trends over time, and identify areas for improvement in chatbot responses.