eesel AI

Key Information

Features

• AI-powered helpdesk integration for automated customer support
• Teammate AI support through Slack, Teams, and browser interfaces
• Live chat AI solution for websites and help centers
• Private and secure data handling protocols
• Custom knowledge training from company resources
• Cross-platform integration with over 100 applications
• Document search across all company resources
• Automated ticket triage system
• Performance analytics tracking

Pros

• Seamless integration with over 100 business tools
• Smart learning system adapts to company needs
• Multi-channel support across various platforms
• Time-saving automation for routine inquiries
• Scalable solutions for businesses of all sizes
• Customizable AI responses matching brand voice

Cons

• Initial training period needed for optimal performance
• Limited support for uncommon languages
• Complex queries may require human intervention

Pricing

• Starter: $49/month for basic public chat with 1 bot
• Team: $299/month with helpdesk integration and 3 bots
• Business: $799/month includes ticket training and unlimited bots
• Custom: Contact sales for enterprise solutions with advanced features

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What is eesel AI?

eesel AI is a powerful AI-powered platform that transforms how businesses handle customer support, team collaboration, and knowledge management. This innovative tool connects with existing company resources like Google Docs, Notion, Confluence, and help centers to create a smart knowledge base. The AI learns from your company's documentation and past support tickets to provide instant, accurate answers to questions.

The system can handle everything from drafting customer service responses to managing Tier 1 support tickets automatically, making it easier for teams to focus on more complex tasks. With proven results of over 500,000 AI-generated replies and approximately $10 million in improved efficiency, eesel AI helps companies streamline their operations while maintaining high-quality customer service standards.

Key Features

• AI-Powered Helpdesk Integration brings smart automation to customer support. The system plugs into existing helpdesk platforms with one click, allowing AI to draft responses or fully manage Tier 1 tickets. The AI learns from past tickets and help center content to maintain consistent, accurate responses.
• Teammate AI Support creates a centralized knowledge hub for internal teams. Staff can ask questions through Slack, Teams, or browser interfaces, getting immediate answers drawn from company documentation. This feature includes over 100 integrations with popular workplace tools.
• Live Chat AI Solution adds an intelligent chat interface to websites, help centers, or products. The AI handles customer inquiries automatically while knowing when to escalate complex issues to human agents. Companies can customize the AI's appearance and communication style to match their brand.
• Private and Secure Data Handling ensures all company information stays protected. The platform runs with strict security protocols, and no data is ever used to train AI systems outside your organization.
• Custom Knowledge Training lets you teach the AI using your specific content. The system can learn from websites, help documentation, wikis, and internal resources to provide accurate, company-specific responses.
• Cross-Platform Integration enables seamless connection across more than 100 different applications. The AI can be trained using various data sources and implemented as a solution in multiple platforms.
• Document Search Capabilities create a unified search experience across all company documents. Users can quickly find information from multiple sources without switching between different platforms.
• Automated Ticket Triage analyzes incoming support requests and routes them to appropriate teams or responds automatically when possible. This feature helps reduce response times and workload on support staff.
• Performance Analytics tracks AI interactions and provides insights into customer service efficiency. Teams can measure improvements in response times and track cost savings from automated solutions.

Main Advantages

• Seamless Integration Capabilities allow the platform to work with over 100 different tools and platforms, making it easy to connect with existing business systems without disrupting workflows.
• Smart Learning System adapts to your company's specific needs by learning from past interactions, documentation, and support tickets to provide increasingly accurate responses.
• Multi-Channel Support enables customers and team members to get help through various channels including chat, email, Slack, Teams, and web interfaces.
• Time-Saving Automation reduces the workload on support teams by handling routine inquiries and Tier 1 support tickets automatically.
• Scalable Solutions fit businesses of all sizes, from startups to large enterprises, with the ability to handle increasing volumes of support requests.
• Customizable AI Responses match your brand voice and communication style while maintaining consistency across all customer interactions.

Key Limitations

• Initial Training Period requires time and effort to build an effective knowledge base before the AI reaches optimal performance.
• Language Support may be limited for certain less common languages or specific industry terminology.
• Complex Query Handling might need human intervention for highly technical or nuanced questions that require context understanding.

How much does eesel AI cost?

Starter Plan: $49/month

• Train on different sources
• Create public chat bubble
• Up to 1 bot
• Up to 500 interactions per month

Team Plan (Popular): $299/month

• Everything in Starter
• Integrate with helpdesk
• Integrate with Slack or Teams
• Reports
• Up to 3 bots
• Up to 1,000 interactions per month

Business Plan: $799/month

• Everything in Team
• Train on past tickets
• AI actions like triage tickets
• Bulk simulate over past tickets
• EU data residency
• Unlimited bots
• Up to 3,000 interactions per month

Custom Plan: Contact Sales

• Everything in other plans
• Orchestrate multiple AI agents
• Advanced AI actions
• Custom integrations
• Custom data retention
• Advanced security & controls
• Unlimited AI interactions

Note: Prices are subject to change. Please check the official website for the most up-to-date prices.

Check eesel AI Official Pricing ›

Frequently Asked Questions

1. What languages does eesel AI support?

eesel AI supports over 80 languages for both input and output. The system can understand and respond in multiple languages, making it accessible for global teams and international customer support.

2. How does eesel AI compare to other AI chatbots?

Unlike general AI chatbots, eesel AI specializes in company-specific knowledge and integrates directly with existing business tools. While ChatGPT provides general knowledge, eesel AI focuses on delivering precise answers based on your company's documentation and past support interactions.

3. What security measures does eesel AI implement?

The platform uses end-to-end encryption for all data, both in transit and at rest. Users have granular control over which documents and resources the AI can access, and all data processing occurs in isolated environments specific to each organization.

4. How long does it take to set up eesel AI?

Setup typically takes less than an hour. The initial configuration involves connecting your knowledge sources and customizing the AI's responses. The system begins providing accurate responses immediately after training on your content.

5. Can eesel AI integrate with custom applications?

Yes, eesel AI offers API access and custom integration options for enterprise clients. The platform can be integrated with proprietary systems and custom workflows through the Business and Custom plans.

6. What kind of analytics does eesel AI provide?

The platform tracks interaction metrics, response accuracy, usage patterns, and support ticket resolution rates. Teams can monitor AI performance, identify knowledge gaps, and measure the impact on support efficiency.

7. How does the knowledge training process work?

The system learns from multiple sources including help centers, internal documentation, past support tickets, and connected platforms. Training is continuous, with the AI updating its knowledge base as new content is added or modified.

8. Who is using eesel AI?

• Software companies using it for technical documentation and API support
• E-commerce businesses handling customer inquiries about products and services
• Educational institutions managing student and faculty support requests
• Healthcare organizations maintaining compliance and procedure documentation
• Financial services firms providing policy and regulatory information
• Manufacturing companies supporting internal operations and customer service
• Technology startups scaling their support operations efficiently
• Enterprise corporations managing large-scale knowledge bases
• Professional service firms organizing client communication
• Government agencies streamlining citizen services and internal support