ZEPIC

Key Information

Features

• Unified CX Platform
• Customer 360
• Audience Segmentation
• Customer Journeys
• Omnichannel by Default
• Reporting & Analytics
• Zenie AI
• Integration Capabilities
• Custom Objects and Identity Resolution
• Web Activities Tracking
• Team Inbox

Pros

• Hyper-Personalized Campaigns
• Automation and Efficiency
• Comprehensive Insights
• Omnichannel Engagement
• User-Friendly Interface

Cons

• Contact Limits
• Feature Restrictions
• Usage Alerts

Pricing

• Free Plan: $0/month, 200 contacts
• Starter Plan: $99/month, 1,000 contacts
• Pro Plan: $153/month, 5,000 contacts
• 14-day free trial for paid plans

---

What is ZEPIC?

ZEPIC is a powerful AI-powered customer engagement platform that helps businesses understand and engage with their customers more effectively. It consolidates customer data from various sources, providing a comprehensive 360-degree view of each customer. With ZEPIC's AI engine, Zenie, businesses can automate marketing tasks, personalize campaigns, and deliver targeted messages across different channels such as email, WhatsApp, and push notifications.

Key Features

• Unified CX Platform: ZEPIC combines a Customer Data Platform (CDP) with its customer engagement platform, allowing seamless cross-channel activation and effective management of customer data.
• Customer 360: Provides a single source of truth for all customer-facing teams, offering a comprehensive view of customer interactions and ensuring unified and consistent customer data across departments.
• Audience Segmentation: Enables businesses to unlock high-value customer segments based on real-time data, allowing for quick and easy targeting of specific customer groups for personalized marketing.
• Customer Journeys: Allows businesses to orchestrate real-time, hyper-personalized customer experiences throughout the entire customer lifecycle, creating engaging and relevant interactions at every stage.
• Omnichannel by Default: Supports engagement through multiple channels such as email, messaging, push notifications, and more, ensuring consistent and effective communication.
• Reporting & Analytics: Offers insightful analytics to track and measure the effectiveness of campaigns, providing actionable insights to transform marketing strategies into winning campaigns.
• Zenie AI: Automates marketing tasks, generates flows or campaigns, and creates images, helping businesses focus on creative campaigns while Zenie handles the heavy lifting.
• Integration Capabilities: Seamlessly integrates with a wide range of CRM and third-party technologies, ensuring a fluid workflow across all platforms.
• Custom Objects and Identity Resolution: Available in the Pro plan, these features help in managing complex customer data and resolving identities across different platforms.
• Web Activities Tracking: Tracks customer activities on the website, providing deeper insights into customer behavior.
• Team Inbox: Centralizes customer interactions, making it easier for teams to manage and respond to customer queries.

Main Advantages

• Hyper-Personalized Campaigns: Enables businesses to create highly personalized customer experiences based on real-time data and customer behavior.
• Automation and Efficiency: Automates repetitive marketing tasks, reducing the need for manual intervention and conserving resources.
• Comprehensive Insights: Provides real-time analytics and reporting, helping businesses optimize their marketing strategies and improve engagement and conversion rates.
• Omnichannel Engagement: Allows consistent communication across multiple channels, ensuring that customers receive personalized messages wherever they are.
• User-Friendly Interface: Features an intuitive drag-and-drop interface that makes it easy to set up and manage campaigns without requiring technical expertise.

Key Limitations

• Contact Limits: Each plan has a limit on the number of contacts, which can be restrictive for businesses with large customer bases.
• Feature Restrictions: Lower-tier plans have limited features compared to the higher-tier plans, which might not meet the needs of all businesses.
• Usage Alerts: Businesses need to keep an eye on their usage limits to avoid exceeding their allocated credits.

How much does ZEPIC cost?

Free Plan - $0

• 200 contacts
• Basic email and WhatsApp features
• Standard metrics
• Basic segmentation features

Starter Plan - $99/month

• 1,000 contacts
• All Free plan features
• Pre-built segments
• Custom events
• Web activities tracking

Pro Plan - $153/month 5,000 contacts

• All Starter plan features
• Custom objects
• Identity resolution
• Object associations
• Web (GA/UA) behavioral tracking

Frequently Asked Questions

1. What functions does the freemium account of ZEPIC have?

The freemium account, or Free Plan, of ZEPIC includes basic features such as support for 200 contacts, basic email and WhatsApp capabilities, standard metrics, and basic segmentation features. This plan is ideal for small businesses or those just starting to explore the platform.

2. How long is the free trial of ZEPIC?

ZEPIC offers a 14-day free trial for all its paid plans. This trial allows businesses to experience the full range of features and capabilities before committing to a paid plan.

3. How does ZEPIC compare to similar tools?

ZEPIC stands out with its AI-native architecture and comprehensive customer data platform. It integrates seamlessly with various CRM and third-party tools, providing a unified view of customer data and enabling hyper-personalized marketing campaigns. Unlike some other tools, ZEPIC offers a user-friendly interface and robust analytics, making it easier for businesses to manage and optimize their marketing strategies.

4. What are the usage limits for each plan?

Each plan has specific usage limits. For example, the Free Plan supports up to 200 contacts, the Starter Plan supports up to 1,000 contacts, and the Pro Plan supports up to 5,000 contacts. Additionally, the number of emails and WhatsApp messages that can be sent varies by plan.

5. What is the refund policy for ZEPIC?

ZEPIC's subscription charges are non-refundable. No refunds are issued for partial use or non-use of the service or for canceling the subscription before the end of the subscription term.

6. Who is using ZEPIC?

• Small to Medium-Sized Businesses: ZEPIC is particularly helpful for SMBs looking to boost their marketing activities without adding significant labor.
• Marketing Teams: Marketing teams use ZEPIC to automate and manage marketing campaigns across multiple platforms, personalize customer interactions, and track campaign effectiveness.
• E-commerce Businesses: E-commerce businesses leverage ZEPIC to integrate their customer data, manage customer journeys, and deliver personalized messages across various channels.
• Customer Support Teams: Customer support teams use ZEPIC to centralize customer interactions and respond to customer queries efficiently.

7. How do I use ZEPIC effectively?

To use ZEPIC effectively, start by integrating your existing customer data and CRM systems. Use the platform's segmentation features to identify high-value customer segments and create personalized customer journeys. Leverage Zenie AI to automate marketing tasks and generate targeted campaigns. Regularly review the analytics and reporting features to optimize your marketing strategies.

8. Is ZEPIC multilingual and multiplatform?

ZEPIC supports multiple languages and can be accessed through various platforms, including web and mobile, ensuring that businesses can manage their customer engagement from anywhere.

9. What are some outstanding features of ZEPIC?

Some of the outstanding features include the AI-native architecture, the comprehensive Customer 360 view, omnichannel engagement capabilities, and the intuitive drag-and-drop interface.

10. How does ZEPIC handle data migration from existing platforms?

ZEPIC offers support for migrating data from existing platforms. Their expert partners are available to assist with the migration process, ensuring it is smooth and efficient.