Zipy

Key Information

Key Features

• Session replays
• Error monitoring
• Heatmaps
• API performance
• Page performance metrics
• User environment details
• Dev tools
• Network disconnect
• User identification
• Release version
• Google SSO
• Github SSO
• Basic search & filtering
• Ignore errors by URL
• Canvas recording
• DOM capture
• Custom capture
• Web sockets
• Exclude sensitive data
• Custom reports
• Slack integration
• Jira integration

Pricing

• Free Plan - $0/month
• Startup Plan - $39/month
• Growth Plan - $83/month
• Enterprise Plan - Custom pricing

--

What is Zipy?

Zipy is a comprehensive tool designed to provide insights into user behavior through AI-powered session replays, error tracking, and performance monitoring. It helps developers and businesses understand user interactions, identify issues, and optimize their digital experiences.

Zipy offers a flexible pricing model that includes a free plan with limited features, making it accessible to small businesses and startups. The tool integrates well with platforms like Slack and Jira, enhancing its utility in collaborative environments. Zipy's features are designed to support businesses of all sizes, from startups to enterprises, by offering customizable plans and add-ons.

Features

• Session replays: Provide detailed insights into user interactions, helping identify pain points and areas for improvement.
• Error monitoring: Tracks and lists errors, allowing for quick identification and resolution of issues affecting user experience.
• Heatmaps: Visualize user engagement and interaction patterns on web pages.
• API performance: Monitors API performance to ensure smooth data exchange and processing.
• Page performance metrics: Offers insights into how web pages load and perform, helping optimize for better user experience.
• User environment details: Captures information about users' browsers, devices, and other environmental factors.
• Dev tools: Includes stack trace, console, and network logs for in-depth debugging.
• Network disconnect: Identifies instances where network issues impact user sessions.
• User identification: Helps track specific user interactions and behaviors.
• Release version: Tracks changes and updates in software releases.
• Google SSO and Github SSO: Supports single sign-on for easier access.
• Basic search & filtering: Allows for quick filtering of data to focus on specific issues.
• Ignore errors by URL: Enables users to exclude certain URLs from error tracking.
• Canvas recording: Captures detailed interactions on web pages.
• DOM capture: Records changes in the Document Object Model.
• Custom capture: Allows for tailored data collection based on specific needs.
• Web sockets: Monitors real-time communication between client and server.
• Exclude sensitive data: Ensures privacy by excluding sensitive information from recordings.
• Custom reports: Generates reports based on specific data and metrics.
• Slack integration: Sends notifications and updates directly to Slack channels.
• Jira integration: Seamlessly integrates with Jira for issue tracking and management.

Pros

• Flexible pricing: Offers customizable plans to fit different business needs.
• Comprehensive features: Includes a wide range of tools for session replays, error monitoring, and performance analysis.
• Integration capabilities: Supports integration with popular platforms like Slack and Jira.
• Scalability: Suitable for businesses of all sizes, from startups to enterprises.
• Data retention options: Allows for custom data retention periods.

Cons

• Limited free plan features: The free plan has limited sessions and data retention.
• Complex setup for custom plans: Requires contacting support for custom pricing and add-ons.

Zipy Pricing

• Free Plan - $0/month
• 6,000 sessions/month
• 15 days of data retention
• Up to 2 projects supported
• Email support in 72 hours
• Startup Plan - $39/month
• 7,500 sessions/month
• Error monitoring
• 1 month of data retention
• Up to 5 projects supported
• Email support in 48 hours
• Add-ons available
• Growth Plan - $83/month
• 15,000 sessions/month
• Error monitoring
• Heatmaps included
• 1 month of data retention
• Up to 10 projects supported
• Email support in 24 hours
• Add-ons available
• Enterprise Plan - Custom pricing
• Any volume of user sessions
• Any volume of errors
• Custom data retention
• Custom number of projects
• Priority email and chat support
• All add-ons available

Frequently Asked Questions

1. What functions does the freemium account of Zipy offer?

The freemium account, or the free plan, offers 6,000 sessions per month, 15 days of data retention, support for up to two projects, and email support within 72 hours. This plan is ideal for small businesses or those just starting out with user session analysis.

2. How does Zipy compare to similar tools like Hotjar and Smartlook?

Zipy offers a more comprehensive set of features, including session replays, error monitoring, and performance metrics, often at a lower cost than competitors like Hotjar and Smartlook. For instance, Zipy's Growth plan is more affordable than similar plans from these competitors.

3. What is the duration of the free trial for Zipy?

Zipy does not specifically offer a free trial period beyond its free plan. However, it provides a 14-day trial period with full access to features during this time, allowing users to explore its capabilities before deciding on a paid plan.

4. What are the usage limits for each plan?

The usage limits vary by plan. The free plan is limited to 6,000 sessions per month, the Startup plan to 7,500 sessions, and the Growth plan to between 15,000 and 500,000 sessions. The Enterprise plan supports any volume of sessions.

5. Is Zipy available in multiple languages or on multiple platforms?

Zipy does not explicitly mention multilingual support or availability on multiple platforms beyond web-based access. However, its integrations with tools like Slack and Jira suggest flexibility in how it can be used across different environments.

6. What are some outstanding features of Zipy?

Zipy's AI-powered session replays and error monitoring are standout features, providing detailed insights into user behavior and technical issues. Its customizable plans and add-ons also make it highly adaptable to different business needs.

7. How can Zipy be used effectively?

Zipy can be used effectively by integrating it into daily workflows, such as using session replays to identify user pain points and error monitoring to resolve technical issues promptly. Its analytics capabilities can also inform product development and optimization strategies.

8. What is the refund policy for Zipy?

Zipy does not explicitly detail a refund policy on its website. Users should contact customer support for specific information regarding refunds or plan changes.