Freemium
Virtual receptionist for small businesses managing customer interactions and leads.
Rating:
Discount: currently unavailable

Key Information
Features
- 24/7 Automated Communication
- Smart Lead Qualification
- Calendar Integration
- Customizable Assistant Personality
- Multi-Channel Deployment
- CRM Integration
- Advanced Analytics Dashboard
- Automated Notifications
- Lead Management System
- Custom Domain Support
- Bot Traffic Protection
- Multilingual Support
Pros
- Cost-Effective Operations
- Time Management Enhancement
- Improved Lead Response
- Scalable Communication
Cons
- Limited Customization Options
- Usage Limits
- Custom Integration Restrictions
Pricing
- Free Plan: $0
- Basic Plan: $50/month
- Plus Plan: Custom pricing
---
What is HeyLibby?
HeyLibby is an AI receptionist that transforms how small businesses handle customer interactions. This smart tool manages communications through multiple channels including calls, texts, emails, and web chats, working around the clock to engage with potential customers and qualify leads.
The AI assistant streamlines the entire lead management process by automatically collecting essential information from prospects, qualifying them based on customized criteria, and scheduling appointments directly on your calendar. Small business owners can customize the chatbot's appearance and conversation style to match their brand identity, making it feel like a natural extension of their business.
Key Features
- 24/7 Automated Communication - Handles customer interactions through multiple channels including phone calls, text messages, emails, and web chats without any downtime. The AI receptionist responds instantly to inquiries, ensuring no potential lead goes unattended.
- Smart Lead Qualification - Automatically screens and qualifies leads by asking customized questions that matter to your business. The system collects vital information and evaluates prospect potential before scheduling any meetings.
- Calendar Integration - Seamlessly connects with your existing calendar system to schedule appointments. Qualified leads can book meetings directly based on your availability, eliminating the back-and-forth of manual scheduling.
- Customizable Assistant Personality - Allows full customization of the AI's appearance, conversation style, and tone to align perfectly with your brand voice and values.
- Multi-Channel Deployment - Share your AI receptionist through a personalized link or embed it directly on your website for maximum accessibility.
- CRM Integration - Connects smoothly with popular tools like Google Sheets, Salesforce, and HoneyBook. All lead information and interaction data automatically sync with your preferred CRM system.
- Advanced Analytics Dashboard - Tracks and analyzes lead interactions, providing detailed insights into conversation performance and conversion rates. The latest update includes enhanced accuracy and scalability features.
- Automated Notifications - Sends instant alerts via email or text when new leads are captured or appointments are scheduled.
- Lead Management System - Includes a built-in CRM where you can search, sort, and add notes to lead profiles. All customer interactions are organized in one central location.
- Custom Domain Support - Recently added feature allowing businesses to use their own domain for a more professional appearance.
- Bot Traffic Protection - Latest security updates include enhanced protection against automated submissions and improved data security measures.
- Multilingual Support - Communicates with leads in multiple languages, expanding your business's reach to diverse customer bases.
Main Advantages
- Cost-Effective Operations - Eliminates the need for hiring and training human receptionists while providing round-the-clock service
- Time Management Enhancement - Automates repetitive tasks like appointment scheduling and lead qualification, freeing up valuable business hours
- Improved Lead Response - Ensures immediate engagement with potential customers at any time, reducing lead loss from delayed responses
- Scalable Communication - Handles multiple conversations simultaneously across different channels without quality degradation
Key Limitations
- Limited Customization Options in the Free plan
- Usage Limits on inbound emails, calls, and texts (100 per month) in the Basic plan
- Custom Integration Restrictions available only in the Plus plan
How much does HeyLibby cost?
Free Plan
- Unlimited chatbot with limited branding options
- CRM included
Basic Plan - $50/month
- Unlimited chatbot with full UI customization
- CRM included
- Inbound emails, calls and text (100 per month, +$0.25 per additional one) no texting
- CRM integration
- Call recording
Plus Plan - Custom pricing
- All Basic features plus texting
- Custom email domain
- Unlimited chatbot with full UI customization
- CRM included
- Unlimited calls, chats, texts and emails with custom email domain
- CRM integration
- Call recording
- Custom integrations
- White label
- Priority support
Note: Prices are subject to change. Please check the official website for the most up-to-date prices.
Check Heylibby Official Pricing ›Frequently Asked Questions
1. What is HeyLibby?
HeyLibby is an AI receptionist designed to handle customer interactions for small businesses. It manages communications through multiple channels including calls, texts, emails, and web chats. The tool works around the clock to engage with potential customers, qualify leads, and schedule appointments directly on your calendar.
2. How does HeyLibby work?
HeyLibby uses artificial intelligence to interact with customers and leads. When a potential customer reaches out through any of the supported channels, HeyLibby engages them in conversation, collects necessary information, and qualifies the lead based on criteria you set. If the lead meets your requirements, HeyLibby can automatically schedule an appointment on your calendar.
3. What features are included in the Free plan?
The Free plan of HeyLibby includes:
- Unlimited chatbot with limited branding options
- CRM functionality
- The ability to embed the chatbot on your website
This plan allows small businesses to experience the basic functionality of HeyLibby without any cost.
4. How does HeyLibby compare to other AI receptionists?
HeyLibby stands out from other AI receptionists due to its multi-channel approach, handling not just web chats but also phone calls, texts, and emails. It also offers deep integration with popular CRM systems and calendar apps. Unlike some competitors that focus solely on appointment scheduling, HeyLibby provides a more comprehensive lead qualification and management system.
5. What are the usage limits for the Basic plan?
The Basic plan includes 100 inbound emails, calls, and texts per month. After reaching this limit, additional interactions are charged at $0.25 each. This plan also offers unlimited chatbot interactions with full UI customization, CRM integration, and call recording features.
6. Is there a limit to the number of appointments HeyLibby can schedule?
There is no specific limit to the number of appointments HeyLibby can schedule. The limiting factor is the number of inbound interactions (calls, emails, texts) in your plan. As long as you have available interactions or are willing to pay for additional ones, HeyLibby can continue scheduling appointments.
7. How customizable is HeyLibby's chatbot?
HeyLibby offers extensive customization options for its chatbot. You can tailor the chatbot's appearance, conversation style, and tone to align with your brand identity. This includes customizing the chat interface, adjusting the language and personality of the AI, and setting specific qualification criteria for leads.
8. Can HeyLibby integrate with my existing CRM system?
Yes, HeyLibby integrates with various popular CRM systems. The Basic and Plus plans include CRM integration capabilities. HeyLibby can sync lead information and interaction data with systems like Google Sheets, Salesforce, and HoneyBook. This allows for seamless transfer of lead data into your existing workflow.
9. How secure is the data handled by HeyLibby?
HeyLibby prioritizes data security and privacy. All customer interactions and information are encrypted and securely stored. While specific details about their security measures aren't publicly available, they emphasize the importance of privacy in their terms of use and provide options for users to manage their data consent.
10. Does HeyLibby support multiple languages?
Yes, HeyLibby offers multilingual support. This feature allows businesses to communicate with leads in multiple languages, expanding their reach to diverse customer bases. However, the exact number of supported languages is not specified in the available information.
11. How can I maximize the effectiveness of HeyLibby for my business?
To get the most out of HeyLibby:
- Customize the chatbot to match your brand voice and values
- Set clear qualification criteria for leads
- Integrate HeyLibby with your existing CRM and calendar systems
- Regularly review the analytics provided to refine your lead qualification process
- Use the multi-channel capabilities to engage customers on their preferred platforms
- Take advantage of the automated notifications to respond quickly to new leads
12. What kind of analytics does HeyLibby provide?
HeyLibby offers an advanced analytics dashboard that tracks and analyzes lead interactions. This feature provides detailed insights into conversation performance and conversion rates. You can use this data to understand customer behavior, identify trends, and optimize your lead qualification process over time.
13. Who is using HeyLibby?
HeyLibby is designed for a wide range of small businesses and professionals who want to improve their customer engagement and lead management processes. Some of the primary users include:
- Real estate agents: Managing property inquiries and scheduling viewings
- Financial advisors: Qualifying potential clients and setting up consultations
- Healthcare providers: Handling appointment requests and patient inquiries
- Legal professionals: Screening potential cases and scheduling initial consultations
- Marketing agencies: Qualifying leads and setting up discovery calls
- Consultants: Managing inquiries and booking strategy sessions
- Small retail businesses: Handling customer service inquiries and appointment bookings
- Service-based businesses: Scheduling service appointments and managing customer queries
- Startups: Efficiently managing early customer interactions and lead qualification
- Freelancers: Automating client communications and appointment scheduling
These users leverage HeyLibby to save time, improve response rates, and provide round-the-clock availability to their potential customers.
Customizable, fast, and integrable chatbot solution for customer service.
Customizable chatbot for 24/7 customer support and lead capture.
Advanced customer experience platform for predictive insights and efficient support operations.
Unified customer engagement platform for personalized marketing and data management.
Powerful automation platform connecting apps for streamlined workflows.
Featured
Digital advertising platform that automates creative content production.
Complete social media management platform for content creation and scheduling.
Complete creative suite for generating and editing visual content.
Complete photo editing and visual design platform for creative professionals.
Custom tattoo design creator for personalized body art concepts.
Specialized platform for JSON and Markdown file translation management.
Comprehensive coding assistant for quality-focused software development
Virtual employee trained on your business data for instant answers.
Complete content creation platform with advanced SEO optimization capabilities.
URL-based content transformer for marketing and social media materials.
Versatile text-to-speech platform for creating lifelike voiceovers across languages.
Advanced voice synthesis platform for realistic, multilingual audio content creation.
Versatile text-to-speech platform for realistic voiceovers across multiple applications.
Voice cloning and synthesis technology for authentic-sounding speech production.
Text-to-speech platform delivering natural voices at competitive prices.
Versatile image editing platform for creating stunning visuals with ease.
Complete browser assistant for writing, research, and productivity tasks.
Comprehensive writing assistant for enhancing text quality and productivity.