Freemium

Customer service automation with multi-channel communication tools.

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Key Information

Features

  • AI agents for automated customer interactions.
  • Knowledge base integration for accurate responses.
  • Generative AI capabilities for natural conversations.
  • Human-agent handover for complex queries.
  • Multi-channel support, including WhatsApp and Facebook Messenger.
  • Proactive messaging to engage customers before inquiries.
  • Customizable conversational flows with a drag-and-drop interface.
  • Data retrieval engine for quick access to FAQs.
  • Token consumption monitoring for AI usage optimization.
  • Open-source flexibility for custom integrations.

Pros

  • AI-powered automation enhances efficiency.
  • Multi-channel support ensures seamless communication.
  • No-code chatbot design simplifies chatbot creation.
  • Human-agent handover ensures personalized support.
  • Open-source flexibility allows extensive customization.

Cons

  • Limited free tier features may not suit growing businesses.
  • Advanced features may require a learning curve.

Pricing

  • Sandbox: Free forever, $0/month with basic features.
  • Basic: $16/month, includes 800 conversations and 5 AI agents.
  • Premium: $107/month, includes 3,000 conversations and 20 AI agents.
  • Team: $320/month, includes 5,000 conversations and 50 AI agents.
  • Custom: Contact sales for pricing with unlimited features.

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What is Tiledesk?

Tiledesk is an AI-powered tool designed to enhance customer service and engagement through automated solutions. It allows businesses to create and deploy AI agents that manage customer interactions across various channels, making support more efficient and responsive.

The platform integrates seamlessly with existing systems, enabling organizations to streamline workflows and improve overall customer satisfaction. With a focus on user-friendly design, Tiledesk empowers teams to handle high volumes of inquiries while maintaining a personal touch in communication.

This makes it an ideal choice for businesses looking to improve their customer service capabilities without sacrificing quality.

Key Features

  • AI Agents: Tiledesk provides customizable AI agents that can handle customer inquiries 24/7. These agents are designed to deliver quick responses and can learn from interactions to improve over time.
  • Knowledge Base Integration: The tool features a robust knowledge base that allows businesses to store and categorize information. This integration helps AI agents provide accurate answers by referencing the most relevant data.
  • Generative AI Capabilities: With the introduction of ChatGPT-4o, Tiledesk enhances its AI's ability to generate natural language responses. This feature improves the quality of interactions, making conversations feel more human-like.
  • Human Agent Handover: For complex queries that require human insight, Tiledesk offers a seamless transition from AI agents to human support. This ensures that customers receive expert assistance when needed.
  • Multi-channel Support: Tiledesk enables businesses to engage customers across multiple platforms, including WhatsApp Business and Facebook Messenger. This flexibility allows companies to meet customers where they are most comfortable.
  • Proactive Messaging: The platform supports proactive messaging capabilities, allowing businesses to reach out to customers before they even ask for help. This feature can significantly enhance customer engagement and satisfaction.
  • Customizable Conversational Flows: Users can design unique conversational flows in Tiledesk’s Design Studio. This feature allows businesses to tailor interactions based on their specific needs and customer preferences.
  • Data Retrieval Engine: The new FAQ model supported by Tiledesk's data-retrieval engine helps quickly pull relevant information from the knowledge base, improving response times for frequently asked questions.
  • Token Consumption Monitoring: Enhanced AI settings now include better management of AI tokens, allowing businesses to monitor usage effectively and optimize their operations.
  • Community Support: Tiledesk fosters an open-source community where users can collaborate, share ideas, and contribute to the development of new features. This community aspect encourages innovation and continuous improvement.

Main Advantages

  • AI-Powered Automation: Tiledesk uses advanced AI to handle customer inquiries efficiently, reducing response times and improving customer satisfaction.
  • Multi-Channel Support: Engage with customers across platforms like WhatsApp, Facebook Messenger, and websites, ensuring seamless communication.
  • No-Code Chatbot Design: Build custom chatbots easily with a drag-and-drop interface, eliminating the need for coding expertise.
  • Human-Agent Handover: Automatically escalate complex issues from chatbots to human agents for personalized support.
  • Open-Source Flexibility: Tiledesk’s open-source nature allows businesses to customize and integrate the tool as needed.

Key Limitations

  • Limited Free Tier Features: The free plan restricts conversations and chatbot capabilities, which may not suit growing businesses.
  • Learning Curve for Advanced Features: Some advanced functionalities may require time to fully understand and utilize effectively.

How much does Tiledesk cost?

  • Sandbox (Free Forever): $0/month. Includes 1 user, 200 conversations/month, 2 AI agents, 1 knowledge base, and 100,000 AI tokens.
  • Basic: $16/month. Includes 1 user, 800 conversations/month, 5 AI agents, 1 knowledge base, and 2,000,000 AI tokens.
  • Premium: $107/month. Includes 2 users, 3,000 conversations/month, 20 AI agents, 3 knowledge bases, and 5,000,000 AI tokens.
  • Team: $320/month. Includes 4 users, 5,000 conversations/month, 50 AI agents, 10 knowledge bases, and 10,000,000 AI tokens.
  • Custom: Contact sales for pricing. Offers unlimited users, conversations, AI agents, knowledge bases, and tokens.

Frequently Asked Questions

1. What functions are included in Tiledesk's free plan?

Tiledesk offers a free forever plan called Sandbox, which includes 1 user, 200 conversations per month, 2 AI agents, 1 knowledge base, and 100,000 AI tokens. This plan is ideal for small-scale use and allows businesses to explore the platform's core features without any cost.

2. How long is the free trial for Tiledesk's paid plans?

Tiledesk provides a 14-day free trial for all its paid plans. During this period, users can access premium features to evaluate the tool’s capabilities before committing to a subscription. No credit card is required to start the trial.

3. Who is using Tiledesk?

Tiledesk is used by a wide range of professionals and industries due to its versatility and scalability:

  • Small businesses looking to automate customer service and save time.
  • E-commerce platforms aiming to provide instant support and boost conversions.
  • Enterprises managing high volumes of customer interactions across multiple channels.
  • Educational institutions streamlining student inquiries and administrative tasks.
  • Financial services improving customer engagement with secure chat solutions.
  • Marketing and sales teams generating leads and qualifying prospects automatically.

4. How does Tiledesk compare with similar tools?

Compared to tools like Intercom or Drift, Tiledesk stands out with its open-source flexibility, allowing users to customize the platform extensively. Additionally, it offers competitive pricing with a free forever plan and advanced AI capabilities like generative responses through ChatGPT-4o.

5. What are the usage limits for each plan?

Each plan has specific limits based on the number of users, conversations, AI agents, knowledge bases, and AI tokens. For example:

  • The Basic plan includes 800 conversations/month and 5 AI agents.
  • The Premium plan supports 3,000 conversations/month and 20 AI agents.
  • Custom plans offer unlimited usage tailored to enterprise needs.

6. Is Tiledesk multilingual?

Yes, Tiledesk supports multiple languages, making it suitable for global businesses. Its AI agents can handle multilingual conversations, ensuring seamless communication with customers worldwide.

7. What are some outstanding features of Tiledesk?

Tiledesk offers several standout features:

  • Generative AI-powered chatbots for natural language interactions.
  • Multi-channel support across platforms like WhatsApp and Facebook Messenger.
  • Proactive messaging to engage customers before they reach out.
  • Seamless human-agent handover for complex queries requiring personal attention.

8. How can Tiledesk be used effectively?

To maximize Tiledesk’s potential:

  • Start by defining clear goals for your chatbot (e.g., lead generation or customer support).
  • Use the drag-and-drop Design Studio to create conversational flows tailored to your audience.
  • Regularly update your knowledge base to keep responses accurate and relevant.
  • Monitor analytics to identify areas for improvement in chatbot performance.

9. Are there any prerequisites for using Tiledesk?

Tiledesk requires no coding skills for basic setup. However, integrating it with third-party systems like CRMs or customizing advanced features may require technical expertise.

10. Does Tiledesk offer a refund policy?

Refund policies are not explicitly mentioned on the official website. It’s recommended to contact Tiledesk’s support team directly for inquiries regarding refunds or cancellations.

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